Expert SLS CRT CPM

Deutsche Post; Bogotá; On-site; COP 30,000,000 - 54,000,000; Full time

Job summary

Deutsche Post in Bogotá, Colombia seeks a logistics professional to strengthen client relationships through timely communications and robust KPI governance. You will support assigned accounts, review service levels, and present performance insights to stakeholders.

The role emphasizes proactive issue resolution, collaboration with internal teams, and driving process improvements across the supply chain. The ideal candidate has 2+ years in logistics, fluent English, and strong MS Office skills,

Qualifications

• Degree in industrial engineering or international business or related field.
• Minimum 2 years in logistics or cargo transportation processes.
• Fluent English written and spoken (B2–C1).
• Proficient in Microsoft Office; strong analytical and reporting skills.
• Customer service orientation with ability to handle stakeholders.

Responsibilities

• Develop strong relationships with clients through timely communications.
• Provide support to the assigned account and review KPIs and service agreements.
• Generate, analyze, and present performance reports to stakeholders.
• Maintain clear communication with internal and external parties to meet expectations.
• Proactively resolve issues and implement corrective actions to ensure service excellence.
• Serve as main contact for escalations and coordinate stakeholder activities.
• Lead customer reviews (QBR/MBR) and ensure compliance across processes.
• Prepare management dashboards and insights for various audiences.
• Support DGF operations in complex issue resolution and process improvements.

Skills

English communication (B2–C1)

Customer service

Teamwork & autonomy

Attention to detail

Education

Industrial engineering

International business

Tools

Microsoft Office Suite

Job description

Expert SLS CRT CPM

Key Responsibilities:

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Generate, analyze, and present performance reports to stakeholders.
• Maintain clear and effective communication with internal and external third parties to meet client expectations.
• Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.
• Act as the key contact for escalations, ensuring timely and effective solutions.
• Develop and maintain sustainable relationships with internal and external stakeholders.
• Coordinate and oversee business implementations.
• Participate in and/or lead customer reviews (QBR and/or MBR).
• Coordinate stakeholder activities, ensuring quality, compliance, and timeliness.
• Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues.
• Create, update, and manage internal documentation, including SOPs, process maps, and work instructions.
• Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency.
• Filter and consolidate information from multiple sources to provide accurate and relevant insights.
• Prepare and deliver management reports, dashboards, and presentations for different audiences.
• Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations.
• Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks.
• Apply and enhance supply chain knowledge to optimize end-to-end processes.
• Monitor, measure, and improve KPIs through continuous improvement methodologies.

Skills / Requirements:

• Professionals in industrial engineering, international business, or related fields
• Minimum of 2 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written), (B2 – C1)
• Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Customer service and communication skills.
• Teamwork and autonomy+
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects