Expert - OFR CRT

DHL; Puerto Bogotá; On-site; COP 27,900,000 - 50,220,000; Full time

Job summary

DHL is seeking a highly organized professional to support the DOW Ocean Freight program in a fast-paced logistics environment. You will handle customer requests, manage shipment data in SAP and CargoWise, and contribute to data quality and reporting initiatives.

Ideal candidates bring Ocean Freight, Freight Forwarding, and Supply Chain experience, along with advanced Excel skills and strong customer service abilities.

Qualifications

• Experience in Ocean Freight, Freight Forwarding, Logistics, or Supply Chain operations.
• Knowledge of Ocean Freight processes, including FCL, LCL, documentation, and transportation flows.
• Advanced user of Microsoft Excel, Outlook, PowerPoint, and Word.
• Experience with CargoWise and SAP is highly desirable.
• Analytical mindset with the ability to interpret operational data and identify trends.
• Strong customer service and stakeholder management skills.
• Good English written-spoken skills.

Responsibilities

• Manage the DOW Ocean Freight shared mailbox and customer requests.
• Handle operational escalations and missing documentation follow-up.
• Monitor shipment status, tracking & tracing activities, and pre-alert management.
• Maintain and update shipment information in SAP and CargoWise.
• Support shipment data quality and master data maintenance.
• Perform shipment deletion, documentation, and scheduling activities as required.
• Prepare operational reports, milestone tracking, and shipment performance analysis.
• Support quotation management and customer communication

Skills

Ocean Freight

Freight Forwarding

Logistics

Supply Chain

Excel

PowerPoint

Outlook

Word

CargoWise

SAP

Analytical thinking

Customer service

English

Tools

CargoWise

SAP

Job description

Title: Expert OFR CRT

Location: GSC BOG

About the Role

We are looking for a highly organized and customer-focused professional to support the DOW Ocean Freight program. The role will be responsible for managing operational activities, customer escalations, shipment visibility, data quality, reporting, and SAP maintenance activities within a fast-paced logistics environment.

Key Responsibilities

• Manage the DOW Ocean Freight shared mailbox and customer requests.
• Handle operational escalations and missing documentation follow-up.
• Monitor shipment status, tracking & tracing activities, and pre-alert management.
• Maintain and update shipment information in SAP and CargoWise.
• Support shipment data quality and master data maintenance.
• Perform shipment deletion, documentation, and scheduling activities as required.
• Prepare operational reports, milestone tracking, and shipment performance analysis.
• Support quotation management and customer communication

Required Qualifications

• Experience in Ocean Freight, Freight Forwarding, Logistics, or Supply Chain operations.
• Knowledge of Ocean Freight processes, including FCL, LCL, documentation, an transportation flows.
• Advanced user of Microsoft Excel, Outlook, PowerPoint, and Word.
• Experience with CargoWise and SAP is highly desirable.
• Analytical mindset with the ability to interpret operational data and identify trends.
• Strong customer service and stakeholder management skills.
• Good English written-spoken skills.

Key Competencies

• Ability to manage multiple priorities simultaneously.
• Excellent communication and presentation skills.
• Strong attention to detail and problem-solving capabilities.
• Comfortable working with large data sets and operational reports.
• Ability to remain calm and effective in a fast-paced environment.
• Proactive attitude and ownership mindset.

Preferred Experience

• Experience supporting key account logistics operations.
• Exposure to reporting tools such as Power BI.
• Knowledge of international transportation processes and supply chain operations.