Expert - OFR CRT

DHL Global Forwarding; Bogotá; On-site; COP 44,640,000 - 66,960,000; Full time

Job summary

DHL Global Forwarding is seeking a highly organized, customer-focused Expert OFR CRT to support the DOW Ocean Freight program from the GSC BOG location. You will manage operational activities, handle customer escalations, ensure shipment visibility, and assist with SAP maintenance in a fast-paced logistics environment.

Key duties include mailbox management, tracking and tracing, data quality, reporting, and scheduling, with a focus on accurate documentation and proactive stakeholder

Qualifications

• Experience in Ocean Freight, Freight Forwarding, Logistics, or Supply Chain operations.
• Knowledge of Ocean Freight processes, including FCL and LCL, documentation and transportation flows.
• Advanced user of Microsoft Excel, Outlook, PowerPoint, and Word.
• Experience with CargoWise and SAP is highly desirable.
• Analytical mindset with ability to interpret operational data and identify trends.
• Strong customer service and stakeholder management skills.
• Good English written-spoken skills.

Responsibilities

• Manage the DOW Ocean Freight shared mailbox and customer requests.
• Handle operational escalations and missing documentation follow-up.
• Monitor shipment status, tracking & tracing activities, and pre-alert management.
• Maintain and update shipment information in SAP and CargoWise.
• Support shipment data quality and master data maintenance.
• Perform shipment deletion, documentation, and scheduling activities as required.
• Prepare operational reports, milestone tracking, and shipment performance analysis.
• Support quotation management and customer communication.

Skills

Ocean Freight

Freight Forwarding

Logistics

Supply Chain

Customer Service

Stakeholder Management

English Proficiency

Tools

CargoWise

SAP

Excel

Outlook

PowerPoint

Word

Job description

About The Role

We are looking for a highly organized and customer-focused professional to support the DOW Ocean Freight program. The role will be responsible for managing operational activities, customer escalations, shipment visibility, data quality, reporting, and SAP maintenance activities within a fast-paced logistics environment.

Title: Expert OFR CRT

Location: GSC BOG

About The Role

We are looking for a highly organized and customer-focused professional to support the DOW Ocean Freight program. The role will be responsible for managing operational activities, customer escalations, shipment visibility, data quality, reporting, and SAP maintenance activities within a fast-paced logistics environment.

Key Responsibilities

• Manage the DOW Ocean Freight shared mailbox and customer requests.
• Handle operational escalations and missing documentation follow-up.
• Monitor shipment status, tracking & tracing activities, and pre-alert management.
• Maintain and update shipment information in SAP and CargoWise.
• Support shipment data quality and master data maintenance.
• Perform shipment deletion, documentation, and scheduling activities as required.
• Prepare operational reports, milestone tracking, and shipment performance analysis.
• Support quotation management and customer communication

Required Qualifications

• Experience in Ocean Freight, Freight Forwarding, Logistics, or Supply Chain operations.
• Knowledge of Ocean Freight processes, including FCL, LCL, documentation, an transportation flows.
• Advanced user of Microsoft Excel, Outlook, PowerPoint, and Word.
• Experience with CargoWise and SAP is highly desirable.
• Analytical mindset with the ability to interpret operational data and identify trends.
• Strong customer service and stakeholder management skills.
• Good English written-spoken skills.

Key Competencies

• Ability to manage multiple priorities simultaneously.
• Excellent communication and presentation skills.
• Strong attention to detail and problem-solving capabilities.
• Comfortable working with large data sets and operational reports.
• Ability to remain calm and effective in a fast-paced environment.
• Proactive attitude and ownership mindset.

Preferred Experience

• Experience supporting key account logistics operations.
• Exposure to reporting tools such as Power BI.
• Knowledge of international transportation processes and supply chain operations.