Expert - SLS AFR

Deutsche Post; Bogotá ciudad; On-site; COP 33,480,000 - 55,800,000; Full time

Job summary

DHL Colombia is seeking an Expert SLS AFR to support quotes creation, submission, and performance reporting for AFR products. The role involves ensuring clear customer information, timely quote delivery within two hours of request, and ongoing follow-up on quote status.

Ideal candidates have at least 1 year in logistics, strong Excel skills, and fluent English communication. Collaboration and autonomy are essential in a team-driven environment.

Qualifications

• At least 1 year of experience in logistics processes.
• Proficient in MS Excel and MS Office tools.
• Strong English communication skills (verbal and written).
• Excellent customer service and communication abilities.
• Ability to work effectively in a team and autonomously.

Responsibilities

• Receive quote requests.
• Review customer information for clarity and completeness.
• Follow up on quote status and provide quotes within 2 hours of initial request.
• Process new rate requests received by email and enter details into the system.
• Generate weekly AFR performance reports based on KPI analysis and hit rate.
• Generate monthly AFR status and performance reports with project highlights and priorities.
• Identify improvements and discuss open topics and issues.

Skills

MS Excel

MS Office

English proficiency

Customer service

Teamwork

Autonomy

Logistics

Education

Industrial Engineering

Business Administration

International Business

Job description

Title: Expert SLS AFR

Location: GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities

• Receive quote request
• Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.
• Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.
• Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.
• Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.
• Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.
• Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistcs process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.