Expert Sales - Customer Specific Quote

Dhl Global Forwarding (Colombia) S.A.S.; Girardot; On-site; COP 33,480,000 - 61,380,000; Full time

Benefits offered by this job

Performance bonus up to 16% of salary

Job summary

DHL Global Forwarding (Colombia) S.A.S. seeks an Expert SLS - CSQ Customer Specific Quote to support the US After Sales back office. You will create spot quotes for multinational and CSI customers, coordinate with the Pricing team, and craft quotes according to customer requirements.

The role requires strong Excel skills, fluent English, and a service mindset. You will analyze quote requests, perform quality checks, and participate in periodic calls with BP and sector heads while identifying

Qualifications

• MS Excel and MS Office proficiency required.
• Good English communication (verbal and written).
• Customer service and communication skills essential.
• Teamwork and autonomy required.
• Employees with 12+ months in the organization and not in transition projects.

Responsibilities

• Analyze and provide visibility trend behavior of MNC and CSI customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills

MS Excel

MS Office

English communication

Customer service

Teamwork

Autonomy

Education

Industrial Engineering, Business Administration, International Business

Job description

Title: Expert SLS - CSQ Customer Specific Quote Location: GSC BOG Team works as back office of the After Sales team in US. Focus on create Spot Quotes for Multinational Customers (MNC) and CSI customers. Contact Pricing team around the DHL network, request rates for requirements from Internal/External customer, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to proof real movement and be able to calculate GP.

Key Responsibilities

• Analyze and provide visibility trend behavior of MNC and CSI customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.
• Performance bonus up to 16% of salary