Team Manager AFR

DHL Global Forwarding; Bogotá ciudad; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

DHL Colombia is seeking an AFR Team Manager to lead Export and Import Operations Specialists, ensuring timely and accurate deliverables and an optimal customer experience.

You will supervise and train the team, align with GSC processes, develop KPIs, and drive efficiency, productivity, and value for customers and the business. This role is based in Bogotá and entails an indefinite contract with DHL Colombia.

Qualifications

• Bachelor's degree in administration, international business, finance or related fields.
• 5+ years of relevant experience in logistics/AFR, especially freight forwarding.
• 3+ years of experience leading teams.
• Proficient English (B2-C1) and Spanish.
• Experience collaborating with cross-functional teams.

Responsibilities

• Manage, develop, lead, and oversee a team serving as a liaison between customer and DHL network to ensure exceptional support.
• Organize and facilitate day-to-day work of AFR Freight Export/Import Operations Specialists.
• Provide functional, analytical, and strategic support to Service Delivery Head.
• Maintain interaction with BP and customers for service adjustments and opportunities.
• Collaborate with cross-functional teams to support service excellence initiatives.
• Understand BP/customers documentation requirements and guide teams for compliance.
• Analyze procedures and propose improvements to increase efficiency and value.
• Monitor reports to ensure timely closure of jobs and KPI achievement.
• Develop IKOs/KPIs with the team and manage performance.

Skills

Team leadership

English (B2-C1)

Spanish

Customer service

Cross-functional collaboration

Education

Bachelor's degree in administration, international business, finance or related fields

Tools

CargoWise

Job description

We have an exciting opportunity for an AFR Team Manager to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded. Follow up with the BP / countries for correct and timely deliverables to the Customer. To supervise, train, and guide the team members to execute their tasks. Ensure the alignment with GSC global process and KPI achievements for the Service lines under his/her responsibility. Optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. Liaison between the customer and DHL network to support and help the customer to have the best experience.

Key Responsibilities:

• Manage, develop, lead, and oversee a team with the primary objective of serving as a liaison between the customer and the DHL network, dedicated to providing exceptional support and ensuring the customer's optimal experience.
• Organizes, plans, and facilitates the day-to-day work of a team of AFR Freight Export and Import Operations Specialists
• Provide functional, analytical, and strategic support to the Service Delivery Head in a proactive and timely manner.
• Maintain permanent interaction with the BP and customers in order to address on any service adjustment and/or business opportunities.
• Collaborate with cross functional teams to support service excellence initiatives (OPEX and Transition full support).
• To understand the requirement of the BP / customers documentation and devise guidelines to the teams to ensure compliance.
• Analyze existing working procedures and propose improvements to increase efficiencies and added value to the BP
• Monitoring through periodic reports to ensure timely closure of jobs resulting in achieving of the KPIs.
• Develop IKOs/ KPIs with team members and manage individual performance.
• Provide timely feedback for the team in charge.

Skills / Requirements:

• Bachelor's degree in administration, international business, finance or related fields.
• Min 5 Years of relevant experience. Logistics / AFR experience is a must. *Especially in Freight Forwarder
• Min 3 Years of experience leading teams
• CargoWise experience is requested.
• Excellent verbal and written communication skills & business skills in English (B2-C1) and SpanishCustomer service and communication skills.
• Teamwork and autonomy
• Type of Contract: Indefinite - Directly with DHL Colombia.