Expert Sales - Customer Specific Quote

DHL Global Forwarding; Bogotá ciudad; Presencial; COP 45.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding Colombia is seeking an Expert SLS - CSQ Customer Specific Quote to join the back office supporting the US After Sales team. You will create Spot Quotes for Multinational and CSI customers and ensure quotations reflect customer needs and company policy.

This role requires strong Excel skills, English communication, and teamwork, with a focus on accurate rate requests, timely follow-up, and collaboration with pricing and sector heads.

Formación

• MS Excel and MS Office proficiency required.
• Good English communication skills, both spoken and written.
• Industrial Engineering, Business Administration or International Business background.

Responsabilidades

• Analyze and provide visibility of trend behavior for MNC and CSI customers for the US after-sales team.
• Quote process expertise and quickly learn the step-by-step for all customers in CSQ.
• Perform quality checks on team performance and accuracy of quotes.
• Support the team with questions and escalations as needed.
• Participate in periodic calls with BP and Sector Heads.
• Identify improvements and efficiencies; discuss open topics and issues.
• Receive new rate requests and perform quotes considering customer needs.

Conocimientos

MS Excel

MS Office

English communication

Customer service

Teamwork

Autonomy

Educación

Industrial Engineering

Business Administration

International Business

Descripción del empleo

Title: Expert SLS - CSQ Customer Specific Quote
Location: GSC BOG

Team works as back office of the After Sales team in US. Focus on create Spot Quotes for Multinational Customers (MNC) and CSI customers.

Contact Pricing team around the DHL network, request rates for requirements from Internal/External customer, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to proof real movement and be able to calculate GP.

Key Responsibilities

• Analyze and provide visibility trend behavior of MNC and CSI customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.
• Performance bonus up to 16% of salary