Expert Sales - Customer Specific Quote

DHL Group; Puerto Bogotá; On-site; COP 24,000,000 - 46,000,000; Full time

Job summary

DHL Group is seeking an Expert SLS - CSQ to support the After Sales back office by creating spot quotes for multinational customers. You will liaise with the Pricing team across the DHL network, gather requirements from internal and external customers, and build quotes in line with customer indications.

You will monitor quote status via email or calls, secure HB numbers for movement proof, and participate in periodic calls with sector heads to discuss improvements and efficiencies while

Qualifications

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy.
• Employees who have been in the organization for 12 months or in their current role.
• Employees that are not in transition projects.

Responsibilities

• Analyze and provide visibility trend behavior of MNC customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills

English communication

Customer service

Teamwork and autonomy

Education

Industrial Engineering, Business Administration, International Business or similar

Tools

MS Excel

MS Office

Job description

Title: Expert SLS - CSQ Customer Specific Quote

Location: GSC BOG

Team works as back office of the After Sales team in US. Focus on create Spot Quotes for Multinational Customers (MNC).

Contact Pricing team around the DHL network, request rates for requirements from Internal/External customer, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to proof real movement and be able to calculate GP.

Key Responsibilities

• Analyze and provide visibility trend behavior of MNC customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects