Expert Sales - Customer Specific Quote

DHL Global Forwarding; Bogotá; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

DHL Global Forwarding is seeking an Expert SLS - CSQ Customer Specific Quote to support the US-based After Sales back office. You will build quotes for multinational customers, coordinate with the Pricing team, and track quotes to final status.

Strong MS Excel and English communication are essential for success in this role. The position focuses on obtaining HB numbers, rate requests, and ensuring accurate quotes aligned with customer needs.

Qualifications

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects.

Responsibilities

• Analyze and provide visibility trend behavior of MNC customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills

MS Excel

English proficiency

Customer service

Teamwork

Autonomy

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Office Suite

MS Excel

Job description

Title: Expert SLS - CSQ Customer Specific Quote
Location: GSC BOG
Team works as back office of the After Sales team in US. Focus on create Spot Quotes for Multinational Customers (MNC).
Contact Pricing team around the DHL network, request rates for requirements from Internal/External customer, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to proof real movement and be able to calculate GP.

Key Responsibilities

• Analyze and provide visibility trend behavior of MNC customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects