Enterprise Learning Solutions Consultant — Portuguese

Platzi; Bogotá, Medellín; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Laptop provided

Kindle access

Maternity/Paternity Leave

Share options

15 days vacation

Online therapy

Job summary

Platzi is seeking a seasoned Customer Success professional to guide enterprise clients through onboarding, implementation, and ongoing value delivery. You will translate client needs into tangible improvements on Platzi Learn platform.

You’ll collaborate with sales, product, and content teams, coach client content teams, and ensure adoption of AI-assisted content generation. Fluency in Portuguese and English is required, with a focus on LATAM enterprise accounts.

Qualifications

• 3+ years in customer success, implementation, instructional design, or learning experience design.
• Experience in B2B SaaS or edtech.
• Experience managing enterprise clients as your main point of contact.
• Portuguese at B2 minimum, spoken and written.
• English at B2 minimum, spoken and written.
• Background in instructional design, pedagogy, or corporate training.
• Hands-on experience with AI tools for content generation.

Responsibilities

• Guide new and existing clients through their Platzi Learn implementation, from onboarding to results.
• Build and review generated courses with a critical eye: clip quality, pedagogical structure, content clarity, and student experience.
• Be the bridge between the client and the internal team. Spot friction, document it, and communicate it with context so client feedback shapes the product.
• Understand each client's business well enough to turn their needs into concrete decisions inside the platform.
• Train the client's content teams so they can run Platzi Learn on their own.

Skills

Customer success

Implementation

Instructional design

Learning experience design

Enterprise client management

AI content generation

B2B SaaS / EdTech experience

Portuguese (B2)

English (B2)

Tools

AI content tools

Job description

Platzi is seeking a seasoned Customer Success professional to guide enterprise clients through onboarding, implementation, and ongoing value delivery. You will translate client needs into tangible improvements on Platzi Learn platform.

You’ll collaborate with sales, product, and content teams, coach client content teams, and ensure adoption of AI-assisted content generation. Fluency in Portuguese and English is required, with a focus on LATAM enterprise accounts.