Customer Growth Executive

Infobip ltd.; Bogotá ciudad; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP (Employee Stock Ownership Plan)

Flexible hybrid work model

Competitive salary and performance‑drx

Descripción de la vacante

Infobip ltd. in Bogotá is seeking a Customer Growth Executive to own growth, satisfaction, and retention for Tier 1 clients. You will build trusted relationships, understand client needs, and coordinate internal teams to drive measurable business outcomes.

The role blends client advocacy, account management, and cross-functional collaboration to boost client engagement and Infobip’s long‑term growth. Hybrid work and a global perspective are offered.

Responsabilidades

• Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment
• Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
• Understand client structures and decision‑making processes related to solution adoption
• Deliver on quarterly KPIs, with a focus on Gross Profit, Margin %, and cross‑sell growth
• Collaborate with Customer Success on existing and future SaaS opportunities
• Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration
• Monitor account health and take action to minimize risk, in collaboration with Revenue Assurance
• Analyze and forecast client traffic, proactively addressing issues to protect and grow revenue
• Contribute feedback to improve internal tools such as Qlik and SuperUser
• Maintain accurate records of client engagement and opportunities in Salesforce
• Represent the client’s perspective internally to help shape Infobip’s customer experience
• Mentor and support team members and new hires, contributing to team knowledge and development

Descripción del empleo

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

What this role is all about

As a Customer Growth Executive, you will own the growth, satisfaction, and retention of Tier 1 clients. Your focus will be on building trusted relationships, understanding client needs, and coordinating internal resources to drive measurable business outcomes. This role combines client advocacy, account management, and cross-functional collaboration to enhance client engagement and support Infobip’s long-term growth.

What you’ll do

• Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment
• Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
• Understand client structures and decision‑making processes related to solution adoption
• Deliver on quarterly KPIs, with a focus on Gross Profit, Margin %, and cross‑sell growth
• Collaborate with Customer Success on existing and future SaaS opportunities
• Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration
• Monitor account health and take action to minimize risk, in collaboration with Revenue Assurance
• Analyze and forecast client traffic, proactively addressing issues to protect and grow revenue
• Contribute feedback to improve internal tools such as Qlik and SuperUser
• Maintain accurate records of client engagement and opportunities in Salesforce
• Represent the client’s perspective internally to help shape Infobip’s customer experience
• Mentor and support team members and new hires, contributing to team knowledge and development

What makes you a strong fit

• Experience managing Tier 1 or enterprise client relationships
• Strong account management and relationship‑building skills
• Analytical mindset with the ability to interpret client data and traffic trends
• Ability to coordinate across multiple internal teams and stakeholders
• Solid understanding of SaaS and CPaaS business models
• Proactive, detail‑oriented, and comfortable managing multiple accounts simultaneously
• Strong communication skills and a collaborative, mentoring mindset
• Fluent English, spoken and written

Why you’ll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance‑driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in‑person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work‑life balance and Well‑being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long‑term opportunities in our Hubs worldwide.
• While some benefits may vary by location, our goal remains the same: to support your growth, well‑being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn.

With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross‑border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well‑being, and success.