Engagement Operations Specialist (Remote)

Shieldshealthsolutions; Pacífico; Presencial; COP 166.794.970 - 243.777.264; Jornada completa

Descripción de la vacante

Shields Health Solutions is seeking an Operations Associate to support the Engagement Center and health system partners in a fully remote capacity. The role focuses on day-to-day operations, site implementations, and driving efficiency through data-driven insights.

The ideal candidate has 1-2+ years of experience, strong organizational and communication skills, and proficiency with Excel, Smartsheet, Tableau, and the Microsoft 365 suite to deliver actionable reports and support onboarding and

Formación

• Bachelor’s Degree preferred.
• 1-2+ years of relevant work experience.
• PTCB certification or equivalent highly preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Experience with Microsoft Outlook, Word, Excel, PowerPoint, Smartsheet and other project management tools.
• Excel experience required.
• Experience with Tableau or other reporting tools.

Responsabilidades

• Support the Engagement Center Operations team with day-to-day operations, new site implementations, and other strategic initiatives.
• Organize and maintain required documentation to enable operational success, including workflows, action plans, staffing rosters, KPI reports, and other planning tools.
• Assist the Operations team with leadership onboarding, surrounding training and access.
• Support leadership with workflow organization and recommendations for efficiency.
• Participate in auditing processes, monitoring audits and providing feedback to site leaders.
• Assist with new site or product implementations, project planning, and troubleshoot barriers/growth opportunities.

Conocimientos

Data analysis

Attention to detail

Communication

Cross-functional collaboration

Multitasking

Educación

Bachelor's degree preferred

1-2+ years of relevant work experience

Herramientas

Microsoft Excel

PowerPoint

Smartsheet

Tableau

Outlook

Descripción del empleo

Shields Health Solutions is seeking an Operations Associate to support the Engagement Center and health system partners in a fully remote capacity. The role focuses on day-to-day operations, site implementations, and driving efficiency through data-driven insights.

The ideal candidate has 1-2+ years of experience, strong organizational and communication skills, and proficiency with Excel, Smartsheet, Tableau, and the Microsoft 365 suite to deliver actionable reports and support onboarding and