Customer Support Specialist: Growth & Training

SOLVO S.A.S; Medellín; Presencial; COP 15.000.000 - 23.000.000; Jornada completa

Descripción de la vacante

SOLVO S.A.S in Medellín, Colombia is seeking a Customer Support Associate to join our team. You will respond to client calls and emails in a professional, timely, and accurate manner, delivering exceptional service.

Ideal candidates have strong English communication skills and a customer-focused mindset. This role offers training and growth within a dynamic environment that values ownership and collaboration.

Formación

• Advanced written and spoken English skills.
• Strong customer service mindset.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Ability to work collaboratively while taking ownership of responsibilities.

Responsabilidades

• Respond to client calls and emails in a professional, timely, and accurate manner.
• Research and resolve customer inquiries, providing clear and effective solutions.
• Deliver outstanding customer service to support client satisfaction and retention.
• Escalate complex cases according to established procedures.
• Participate in training programs to continuously develop your customer service skills.

Conocimientos

English proficiency

Customer focus

Communication skills

Problem solving

Ownership & collaboration

Descripción del empleo

SOLVO S.A.S in Medellín, Colombia is seeking a Customer Support Associate to join our team. You will respond to client calls and emails in a professional, timely, and accurate manner, delivering exceptional service.

Ideal candidates have strong English communication skills and a customer-focused mindset. This role offers training and growth within a dynamic environment that values ownership and collaboration.