Customer Support Representative | $28/hr Remote

Crossing Hurdles; Colombia; Remote; COP 28,800,000 - 57,600,000; Full time

Job summary

Crossing Hurdles is seeking an experienced executive/virtual assistant to support US-based clients via phone, arrange reservations, and confirm vendors. You will engage with providers, gather information, and document outcomes with precision.

Ideal candidates have fluent English, confidence in outbound calls, and a background in hospitality or travel. A reliable home setup and multitasking ability are required.

Qualifications

• Experience in executive, virtual, concierge, or phone-based customer support.
• Fluent, neutral, and clear spoken English for US-based interactions.
• Confidence in outbound calls and navigating phone systems.
• Reliable high-speed internet, quiet workspace, and a quality headset.
• Experience in hospitality, restaurant, or travel industries; negotiation/escalation a plus.
• Ability to work autonomously and manage multiple tasks.

Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks like reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Skills

Executive assistance

Virtual assistance

Concierge services

Customer support by phone

English fluency

Outbound calling

Hospitality experience

Negotiation/ escalation

Job description

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.