Booking Services Representative

Elevatecareersnetwork; Medellín; Remote; COP 24,000,000 - 36,000,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Access to online tools

Supportive team environment

Job summary

Elevatecareersnetwork is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details, and ongoing service requests in a remote role. This role suits someone who enjoys communicating with customers, researching solutions, and providing accurate information while maintaining high service standards.

You will respond to questions, gather needs, research options, coordinate bookings, and keep documentation updated, with courteous support

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused and professional approach.
• Strong organization and time management.
• High attention to detail.
• Proficient with email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Experience in customer service or reservations is helpful but not required.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Verbal communication

Written communication

Customer focus

Organization

Time management

Attention to detail

Research skills

Multitasking

Problem solving

Email/Online platforms

Tools

CRM software

Email platforms

Job description

We are seeking a friendly and dependable Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests.

This remote role is ideal for someone who enjoys communicating with customers, researching solutions, and providing accurate information while maintaining a high standard of service.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Qualifications

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Previous customer service, reservations, booking, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Comprehensive onboarding
• Training and continuing education
• Professional development opportunities
• Access to online tools and resourcesi>
• Supportive team environment