Customer Service Representative - Cali Norte

TaskUs; Cali; Presencial; COP 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medicine 100% for you, 50% for family

Dental plan

Life insurance

Wellness programs

Birthday leave

Door to door transportation

Descripción de la vacante

A leading outsourcing company in Cali is seeking a #RidiculouslyGood Teammate for a full-time customer service role. Responsibilities include handling inbound and outbound calls, resolving inquiries via email and live chat, and ensuring customer satisfaction. Candidates must possess strong problem-solving skills, excellent English communication abilities, and a willingness to adapt to training and schedules. This position offers a competitive salary, bonuses, and various benefits, including prepaid medicine and growth opportunities.

Formación

• Eloquent communicator focused on resolving issues.
• Willingness to work on shifting schedules.
• Prepared to participate in training for continuous self-improvement.

Responsabilidades

• Receive inbound calls and provide email support.
• Resolve customer complaints effectively.
• Ensure that all interactions meet Quality Guidelines.

Conocimientos

Problem-solving skills

Critical thinking skills

Verbal communication in English

Written communication in English

Flexibility and multitasking

Attention to detail

Descripción del empleo

We are looking for a #RidiculouslyGood Teammate! Could that be you? Think of yourself as the backbone of the company, not just anyone who is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch.

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Maybe you're wondering; what are we looking for in a Teammate? They have to be....

• An Incredible Human: someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• Eloquent and #RidiculouslyIntelligent: A Teammate with exceptional verbal and written communication in English, focused on resolving issues well.
• Flexible Teammate: Teammates should be willing to work on shifting schedules. At the same time, they must be capable of multitasking while maintaining high attention to detail!
• Ready for Training: One of TaskUs's culture statements is Continuous Self-Improvement. Teammates need to be prepared to participate in training by the Learning and Development team.

What do we offer?

• Prepaid medicine 100% for you, 50% for 2 members of your family.
• Dental plan.
• Life insurance.
• Wellness programs.
• People 1st culture.
• 2 days off.
• Birthday leave.
• Competitive salary + bonuses.
• Growth opportunities.
• Door to door transportation in limited hours.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting