Customer Service Representative - Cali Sur

TaskUs

Cali

Presencial

COP 58.545.724 - 78.060.965

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Monthly scholarship for children's education

Self-managed paid time off

Employee savings program

Wellness programs

Gym onsite

Food vouchers

Descripción de la vacante

A leading outsourcing company is seeking a Customer Service Representative in Cali, Colombia. This entry-level role focuses on managing inbound and outbound customer interactions through calls, emails, and live chats. Ideal candidates will possess strong problem-solving skills, excellent communication abilities, and a willingness to learn. The position offers comprehensive benefits including medical insurance, paid time off, and growth opportunities.

Formación

Exceptional verbal and written communication skills in English.
Strong problem-solving and critical thinking skills.
Ability to adapt to various schedules and multitask efficiently.

Responsabilidades

Handle inbound and outbound calls and provide support via email and live chat.
Resolve customer complaints while ensuring customer satisfaction.
Strive to adhere to quality guidelines and participate in training.

Conocimientos

Problem-solving skills

Strong verbal communication in English

Attention to detail

Multitasking capability

Descripción del empleo

Overview

Customer Service Representative - Cali Sur

We are looking for a #RidiculouslyGood Teammate who will be the backbone of the company, handling inbound and outbound calls and responding to inquiries via email and live chat. The role focuses on managing and resolving customer complaints with professional communication and adherence to Quality Guidelines set by the Client.

Responsibilities

You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

An Incredible Human: strong problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
Eloquent and Ridiculously Intelligent: exceptional verbal and written communication in English, focused on resolving issues well.
Flexible Teammate: able to work on shifting schedules with multitasking capability and high attention to detail.
Ready for Training: prepared to participate in training by the Learning and Development team to support continuous self-improvement.

Benefits

Private medical insurance for you and your family, including dental & vision.
Monthly scholarship to support your children's education.
9 self-managed paid time off days
12 self-managed vacation days
Employee savings program
Wellness & Resiliency programs
Growth opportunities
46 hours a week, 2 consecutive days off
Food vouchers
Gym onsite
Cafeteria discounts
And more...

Company equality

TaskUs is an equal opportunity workplace and an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives for the benefit of our employees, our clients, our services, and our community.

Job Details