Customer Success Advocate, Life Sciences (US)

JoVE; Colombia; Remote; COP 39,060,000 - 55,800,000; Full time

Job summary

JoVE is seeking a Customer Success Specialist to help professors at leading US universities integrate JoVE videos into their courses, improving teaching outcomes and student success. You will play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities include daily outreach to faculty, delivering product awareness sessions, and supporting renewals. This role targets applicants with advanced life-science degrees, strong communication, and remote

Qualifications

• Master's degree or PhD in Life Science disciplines.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Skills

Fluent English

Remote relationship-building

Interpersonal skills

Cold calling

Education

Master's degree or PhD in Life Science

Job description

JoVE is seeking a Customer Success Specialist to help professors at leading US universities integrate JoVE videos into their courses, improving teaching outcomes and student success. You will play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities include daily outreach to faculty, delivering product awareness sessions, and supporting renewals. This role targets applicants with advanced life-science degrees, strong communication, and remote