Customer Success Specialist, North America

JoVE; Colombia; Remote; COP 39,060,000 - 55,800,000; Full time

Job summary

JoVE is seeking a Customer Success Specialist to help professors at leading US universities integrate JoVE videos into their courses, improving teaching outcomes and student success. You will play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities include daily outreach to faculty, delivering product awareness sessions, and supporting renewals. This role targets applicants with advanced life-science degrees, strong communication, and remote

Qualifications

• Master's degree or PhD in Life Science disciplines.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Skills

Fluent English

Remote relationship-building

Interpersonal skills

Cold calling

Education

Master's degree or PhD in Life Science

Job description

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A master's degree or PhD in Life Science disciplines.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Benefits

• You can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.