Customer Service Representative

Booth; Colombia; A distancia; COP 28.435.680 - 34.060.320; Jornada completa

Descripción de la vacante

A U.S.-based service company is seeking a proactive Customer Service Representative to provide support remotely. The role involves assisting customers and vendors, managing inquiries, and ensuring service coordination. Candidates should be fluent in English and possess strong organizational skills. A commitment to working independently during U.S. business hours is essential. This position offers an indefinite contract and competitive salary.

Formación

• Fluent in English with excellent communication skills.
• Prior customer service experience preferred.
• Strong organizational skills and attention to detail.

Responsabilidades

• Respond to customer inquiries via phone and email.
• Communicate with vendors to schedule service appointments.
• Resolve issues and ensure timely follow-up.

Conocimientos

Fluent English (C1)

Organizational skills

Attention to detail

Independent work

Descripción del empleo

Position: Customer Service Representative

Location: Remote (Work from Home)

Schedule: Monday to Friday – U.S. business hours (following U.S. calendar)

Equipment Provided: Company computer

About the Role:

We are looking for a proactive and reliable Customer Service Representative to support a U.S.-based company that offers residential and commercial services such as gardening, landscaping, and snow removal. The selected candidate will handle communications with both customers and vendors, ensuring smooth coordination of services and exceptional client satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone and email.
• Communicate with vendors to schedule and confirm service appointments.
• Provide updates, resolve issues, and ensure timely follow-up on requests.
• Maintain accurate records of interactions and service details.
• Work independently while meeting performance and quality standards.

Requirements:

• Fluent English (C1 level) – excellent written and verbal communication skills.
• Prior experience in customer service or administrative support preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Comfortable working remotely and following the U.S. holiday calendar.

-Indefinite contract

-Salary: 2.800.000 COP + 250.000 connectivity bonus