Customer Service Agent BAQ

BPO2B; Perímetro Urbano Barranquilla; Presencial; COP 16.740.000 - 25.668.000; Jornada completa

Descripción de la vacante

BPO2B in Barranquilla is seeking a customer-oriented care representative to act as a liaison, providing product and service information, answering questions, and resolving problems for customer accounts with accuracy and efficiency. The customer service agent is responsible for handling customer voice and email interactions.

The role involves handling voice and email interactions across multiple channels, building relationships, troubleshooting issues, and ensuring professional support to

Formación

• Proven call center or customer service experience preferred.
• Advanced English (B2 level or above).
• Full time availability to work On-site.
• Strong soft skills and communication skills.
• Basic understanding of office and computer systems/software.
• Must have excellent organizational and multitasking skills.

Responsabilidades

• Provide effortless customer experiences regardless of the chosen modality.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• From a single interface handle all interactions from multiple channels.
• Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
• Ensure customer satisfaction and maintain professional customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Report all customer complaints for follow-up by appropriate department/personnel.
• Follow communication procedures, guidelines and policies.
• Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.

Conocimientos

Advanced English (B2+)

Customer service experience

Communication skills

Organizational skills

Multitasking

Office software familiar

Descripción del empleo

Opening available for Barranquilla

We are looking customer-oriented care representative. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The customer service agent is responsible for handling customer voice and email interactions.

Responsibilities:

• Provide effortless customer experiences regardless of the chosen modality.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• From a single interface handle all interactions from multiple channels.
• Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
• Ensure customer satisfaction and maintain professional customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Report all customer complaints for follow-up by appropriate department/personnel.
• Follow communication procedures, guidelines and policies.
• Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.

Requirements:

• Proven call center or customer service experience preferred.
• Advanced English (B2 level or above).
• Full time availability to work On-site.
• Strong soft skills and communication skills.
• Basic understanding of office and computer systems/software.
• Must have excellent organizational and multitasking skills.