Customer Service Representative | Debt Settlement Campaign

Resolv Global; Puerto Colombia; Presencial; COP 30.010.000 - 35.727.000; Jornada completa

Descripción de la vacante

Resolv Global in Barranquilla is seeking a Customer Service Representative to join a debt settlement campaign. The role requires Advanced English, empathy, and strong communication to navigate sensitive financial conversations and provide top-tier service.

As an Independent Contractor, you will handle inquiries, guide customers toward solutions, and document interactions while maintaining confidentiality. This position emphasizes long-term stability and on-site availability in Barranquilla.

Formación

• Advanced English proficiency, both spoken and written.
• Experience in Customer Service, BPO, Contact Center, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Empathy and professionalism when handling sensitive customer situations.

Responsabilidades

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Conocimientos

Advanced English

Active listening

Empathy

Communication skills

Problem-solving

Customer focus

Descripción del empleo

Make Every Customer Interaction Count

We're looking for a Customer Service Representative to join a growing Debt Settlement campaign in Barranquilla.

This is an excellent opportunity for a customer-focused professional who communicates confidently in English, knows how to listen, understand customer needs, and guide conversations toward positive outcomes.

You'll be speaking with customers about sensitive financial situations, so we're looking for someone who combines professionalism, empathy, confidence, and strong communication skills.

If you're looking for a stable, long-term opportunity where your communication and problem-solving skills can make a real difference,

What You'll Do

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Schedule

• Shift 1: 8:00 AM - 5:00 PM
• Shift 2: 12:30 PM - 10:30 PM
• Days off: Sundays + one weekday

Compensation

• $230 USD per week
• Paid weekly as an Independent Contractor.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

• Application and pre-screen questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• English resumes are required for this role
• Strong English communication skills are essential

What We're Looking For

• Advanced English proficiency, both spoken and written.
• Previous experience in Customer Service, BPO, Contact Center, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Empathy and professionalism when handling sensitive customer situations.
• Confidence navigating difficult conversations and customer concerns.
• Ability to learn new systems, processes, and campaign information quickly.
• Comfortable working in a performance-driven customer service environment.
• 100% availability for the assigned work schedule.
• Willingness and ability to work 100% on-site in Barranquilla.
• Looking for a long-term opportunity.
• Not currently enrolled in studies, as this position requires full-schedule availability.