Customer Service Representative II

SupportNinja; Colombia; Presencial; USD 5 - 10; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Paid time off

Bonus and incentive plans

Opportunities for skills training

Employee Referral Program

Descripción de la vacante

An established industry player is seeking a Customer Service Representative II to join their dynamic team. In this role, you will handle customer inquiries through various channels, providing timely and professional resolutions. This position offers a unique opportunity to grow in a supportive environment while enhancing your communication skills. With a focus on customer satisfaction, you will collaborate across departments and contribute to a positive workplace culture. If you are passionate about delivering exceptional service and eager to develop your career, this role is perfect for you!

Formación

• 1-2 years of customer service experience, preferably in a call center.
• Strong verbal and written communication skills are essential.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat promptly.
• Resolve complex customer issues and document interactions in CRM.

Conocimientos

Customer Service Experience

Communication Skills

CRM Knowledge

Computer Proficiency

Descripción del empleo

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The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative II look like?

• Respond promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Customer Service Representative II?

• 1-2 years of previous customer service experience, preferably in a call center environment (Inbound and Outbound) - email, phone, chat
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM preferred
• Proficient in using computers and various software applications

Ninja Perks and Benefits

• Competitive compensation
• Paid time off
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Outsourcing and Offshoring Consulting