Customer Service and Technical Support Representative

Sutherland Global Services SGS; Bogotá; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Hybrid work opportunities

Two days off per week

Competitive salary and bonuses

Additional employee benefits

Descripción de la vacante

Sutherland Global Services SGS is seeking English-speaking Customer Service Representatives in Bogotá. You may support customers via phone or chat, or handle administrative/back-office tasks.

The role emphasizes providing information, updates, and resolving basic issues to ensure a high-quality customer experience. Successful candidates will have strong communication skills, attention to detail, and problem-solving abilities, with flexibility to work as required.

Formación

• English proficiency from B2 to C1, depending on the position.
• Strong communication and customer service skills.
• Availability to work the schedule required for the assigned position.
• Ability to work with phone, chat, and/or back-office processes.
• Attention to detail and commitment to quality.
• Previous customer service or BPO experience is a plus.

Responsabilidades

• Assist customers with inquiries and provide information and updates.
• Resolve basic issues and review documentation.
• Support customers via phone, chat, or back-office tasks.
• Ensure a high-quality customer experience.

Conocimientos

Strong communication

Attention to detail

Problem-solving abilities

Flexibility

Descripción del empleo

We are looking for English-speaking Customer Service Representatives to join an international customer support operation. Depending on your profile, you may support customers via phone or chat, or handle administrative/back-office tasks. Your responsibilities may include assisting customers with inquiries, providing information and updates, resolving basic issues, reviewing documentation, and ensuring a high-quality customer experience.

We are looking for people with strong communication skills, attention to detail, problem-solving abilities, and the flexibility to work according to the requirements of the assigned position.

What we offer:

• Paid training
• 42 hours per week
• Hybrid work opportunities after training and the required time in operations, depending on the assigned position and performance
• Two days off per week
• Competitive salary and performance-based bonuses
• Additional employee benefits

Requirements:

• English proficiency from B2 to C1, depending on the assigned position
• Strong communication and customer service skills
• Availability to work the schedule required for the assigned position
• Ability to work with phone, chat, and/or back-office processes
• Attention to detail and commitment to quality
• Previous customer service or BPO experience is a plus

The assigned position, schedule, and compensation will depend on your English level, availability, experience, and profile.