Customer Service Representative

Travel with Jess-Costa Rica; Sur; A distancia; COP 20.088.000 - 33.480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Onboarding & training

Professional development

Supportive team

Descripción de la vacante

Travel with Jess-Costa Rica is seeking a friendly, organized person to assist clients with reservation inquiries, available options, confirmations, and ongoing service needs. This role is 100% remote and requires strong communication skills, attention to detail, and a professional client experience while working remotely.

Responsibilities include responding to client inquiries and reservation requests, gathering information, researching options, assisting with reservations and confirmations, and

Formación

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsabilidades

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Conocimientos

Strong communication

Customer-focused

Organization

Attention to detail

Computer proficiency

Researching information

Follow-up

Reliable and professional

Descripción del empleo

• We are seeking a friendly and organized person.
• Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.
• This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.
• Responsibilities Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.
• Qualifications
• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.
• Position Highlights
• 100% remote environment.
• Onboarding and training provided.
• Ongoing professional development.
• Continuing education opportunities.
• Access to professional resources and systems.
• Supportive team environment