Customer Service Representative – Travel Industry (Flexible Schedule)

hjbtravels; Bogotá ciudad; Híbrido; COP 22.320.000 - 35.712.000; Jornada completa

Descripción de la vacante

hjbtravels is seeking a reliable Customer Service Representative to support clients in the travel industry. This role emphasizes helpful, clear communication and delivering high-quality service with a flexible schedule.

You will assist customers with travel-related inquiries, support the booking process, and ensure a smooth, positive experience for every client. Previous CS experience is welcome but not required, and training is provided.

Formación

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

Responsabilidades

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Conocimientos

Verbal and written communication

Attention to detail

Customer-first mindset

Interest in travel industry

Descripción del empleo

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

• Handle customer inquiries via phone andemail

• Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional and courteous communication at all times

• Follow established company processes and service standards

• Document customer interactions as needed

Qualifications:

• Strong verbal and written communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Basic computer skills and comfort using online systems

• Attention to detail and a customer-first mindset

• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling options (part-time or full-time)

• Training and ongoing support

• Opportunities for advancement within the travel industry

• Supportive and team-oriented work environment