Reservation Services Representative

Travelwithjess04; Córdoba; A distancia; COP 13.392.000 - 20.088.000; Jornada completa

Descripción de la vacante

Travelwithjess04 is seeking a friendly, organized remote reservations specialist to assist clients with inquiries, options, confirmations, and ongoing service needs. This role emphasizes clear communication, attention to detail, and delivering a positive client experience while working remotely.

You will respond to inquiries, gather preferences, research options, and ensure accurate reservations and documentation.

Formación

• Strong communication and interpersonal skills.
• Customer-focused attitude and reliability.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.

Responsabilidades

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely updates.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Conocimientos

Communication

Interpersonal skills

Organization

Attention to detail

Research skills

Follow-up

Reliability

Herramientas

CRM systems

Reservation platforms

Descripción del empleo

We are seeking a friendly and organized person. Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs. This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Maintain accurate client records.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Strong follow-up skills.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Position Highlights

• 100% remote environment.
• Onboarding and training provided.
• Ongoing professional development.
• Continuing education opportunities.
• Access to professional resources and systems.
• Supportive team environment