Customer Service Representative - Banking (Bilingual)

Concentrix; Bogotá ciudad; On-site; COP 32,000,000 - 46,000,000; Full time

Job summary

Concentrix in Bogotá is seeking a Customer Service Representative to be the first point of contact for customers seeking banking product support.

You will handle inbound inquiries, resolve issues, and document interactions while delivering a world-class customer experience in a fast-paced environment. Strong English skills (B2) and a high school diploma are required, with flexibility for varying schedules.

Qualifications

• High school diploma is required.
• Strong customer service orientation and commitment to customer satisfaction.
• Excellent verbal and written communication skills in English (B2).
• Strong active listening and problem-solving abilities.
• Ability to multitask and manage competing priorities effectively.
• Attention to detail and high levels of accuracy.
• Strong time management and reliability.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work varying schedules based on business needs.
• Customer service experience is preferred but not required.

Responsibilities

• Handle inbound customer inquiries related to banking products, credit cards, checking accounts, and savings accounts.
• Resolve customer issues by following established policies, procedures, and service guidelines.
• Identify customer needs and provide accurate and timely solutions.
• Demonstrate empathy, professionalism, and ownership in every customer interaction.
• Communicate clearly and effectively with customers and internal teams through phone and written channels.
• Resolve conflicts and manage customer expectations professionally.
• Maintain accurate documentation and records of customer interactions.
• Uphold company values and consistently deliver a high standard of customer service.
• Meet quality, productivity, and customer satisfaction goals.
• Adapt to changing business needs and support continuous improvement initiatives.

Skills

Customer service

English (B2)

Active listening

Problem solving

Multitasking

Time management

Attention to detail

Reliability

Verbal and written communication

Education

High school diploma

Tools

Basic computer navigation

Technical skills

Job description

As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support through inbound interactions. You will help resolve account-related inquiries, deliver accurate solutions, build customer trust, and ensure a world-class customer experience while working in a fast-paced environment.

You Will

• Handle inbound customer inquiries related to banking products, credit cards, checking accounts, and savings accounts.
• Resolve customer issues by following established policies, procedures, and service guidelines.
• Identify customer needs and provide accurate and timely solutions.
• Demonstrate empathy, professionalism, and ownership in every customer interaction.
• Communicate clearly and effectively with customers and internal teams through phone and written channels.
• Resolve conflicts and manage customer expectations professionally.
• Maintain accurate documentation and records of customer interactions.
• Uphold company values and consistently deliver a high standard of customer service.
• Meet quality, productivity, and customer satisfaction goals.
• Adapt to changing business needs and support continuous improvement initiatives.

You Have

• High school diploma.
• Strong customer service orientation and commitment to customer satisfaction.
• Excellent verbal and written communication skills in English (B2 level minimum).
• Strong active listening and problem-solving abilities.
• Ability to multitask and manage competing priorities effectively.
• Attention to detail and high levels of accuracy.
• Strong time management and reliability.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work varying schedules based on business needs.
• Basic computer navigation and technical skills.Customer service experience is preferred but not required.

Preferred Qualifications

• Experience in banking, financial services, or contact center environments.
• Conflict resolution and de-escalation experience.
• Ability to adapt quickly to change and learn new processes.
• Experience working with performance metrics and KPIs.