Bilingual HR Representative - Trilingual

Gallagher; Bogotá; Presencial; Confidencial; Jornada completa

Descripción de la vacante

Gallagher is hiring a Bilingual HR Representative to act as the first point of contact for employees, handling calls and HR tickets with accuracy and care. You will support inquiries, use HR systems, and escalate where necessary, contributing to a positive employee experience.

The role requires superb English and French skills, a high school diploma, and a focus on organization, discretion, and professional communication in a collaborative environment.

Formación

• High school diploma or equivalent.
• Effective verbal and written communication.
• People-first, service-oriented mindset with patience and empathy.
• Ability to follow established processes and escalate when needed.
• Strong organization and multi-tasking with attention to detail.
• Proficient in Microsoft Office, including Outlook.
• Willingness to learn new systems and tools.
• Advanced proficiency in English and French.

Responsabilidades

• Provide friendly, clear support to employees via calls and HR tickets.
• Respond to inquiries using established HR procedures and resources.
• Research account information in HR systems to assist inquiries.
• Document requests, actions, and outcomes clearly.
• Track routine issues through the ticketing system and escalate when needed.
• Escalate complex questions per protocols.
• Build HR knowledge by completing standard tasks and learning from guidance and feedback.

Conocimientos

Communication skills

Organizational skills

Discretion & integrity

Multilingual (EN/FR)

Customer service mindset

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.

Overview

The Bilingual HR Representative is often the first person employees turn to for HR help. This role brings calm, clear, and reliable support through phone calls and HR tickets. Your work helps employees find answers, solve routine issues, and connect with the right resources quickly. This is a role for someone who enjoys helping people, values accuracy, and wants to grow their HR knowledge in a supportive setting. It also supports a better employee experience every day.

How You'll Make An Impact

• Give employees friendly, clear support when they reach out for help.
• Help people get answers faster by responding to calls and HR tickets with care.
• Respond to questions and requests using established procedures and available HR resources.
• Use HR systems and account information to research and support employee inquiries.
• Document requests, actions taken, and outcomes clearly and accurately.
• Track routine issues through the ticketing system and follow through until resolved or appropriately escalated.
• Escalate more complex questions or concerns according to established protocols.
• Build HR knowledge and confidence by performing standard work assignments and learning from guidance and feedback.

About You

• Have a high school diploma or equivalent qualification.
• Communicate effectively and professionally, both verbally and in writing.
• Bring a people-first, service-oriented mindset and treat others with patience, empathy, and respect.
• Are comfortable following established processes while knowing when to seek guidance or ask questions.
• Stay organized and manage multiple tasks and requests with attention to detail.
• Are proficient in Microsoft Office applications, including Outlook.
• Enjoy learning and adapting to new systems, tools, and ways of working.
• Handle confidential and sensitive information with discretion, integrity, and professionalism.
• Advanced proficiency in English and French.