Account Representative (Health & Benefits)

Gallagher; Bogotá ciudad; On-site; Confidencial; Full time

Job summary

Gallagher in Bogotá is seeking an Associate Health & Benefits Operations Assistant to support client health and benefits programs, coordinating with clients, carriers, and internal teams to ensure accurate, timely service. You will assist in renewal preparation, maintain records, build strong relationships, and help improve processes for consistency and scalability.

The ideal candidate has 1–3 years in Health & Benefits and an associate or bachelor's degree, with strong communication and

Qualifications

• Associate or bachelor’s degree is required.
• 1–3 years of Health & Benefits, Employee Benefits, Group Benefits, or Benefits Administration experience.
• Experience supporting Account Managers, Client Service Managers, Benefits Consultants, Brokers, or similar partners.
• Clear communication and trust-building with a wide range of people.

Responsibilities

• Support Health & Benefits operations and deliver a high-quality experience for clients, colleagues, carriers, and benefit providers.
• Help renewals by organizing details and tracking next steps.
• Serve as a trusted contact for internal partners.
• Resolve complex service issues with care and urgency.
• Maintain accurate client records and benefits information.
• Build strong relationships with carriers, third-party administrators, vendors, and internal partners.
• Assist in process improvements to increase consistency and scalability.
• Share knowledge and help new team members succeed.

Skills

Communication skills

Organization

Problem solving

Teamwork

Time management

Education

Associate or Bachelor's degree

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Join a team that helps people access the benefits they rely on every day. In this role, you will support Health & Benefits operations and help deliver a smooth, high-quality experience for clients, colleagues, carriers, and benefit providers. Your work will help keep important benefit programs running well and support better outcomes for employees and employers.

How You'll Make An Impact

• Help clients and internal teams get timely, accurate support across medical, dental, vision, life, disability, wellness, and voluntary benefits.
• Support renewal work by organizing details, tracking next steps, and helping meetings run smoothly.
• Be a trusted point of contact for Client Service Managers, Account Managers, and Benefits Consultants.
• Help resolve complex service issues with care, urgency, and follow-through.
• Keep client records and benefit information accurate and up to date.
• Build strong working relationships with carriers, third-party administrators, vendors, and internal partners.
• Help improve processes so work is more consistent, efficient, and scalable.
• Share knowledge, support new team members, and help others succeed.
• Contribute to a positive client experience through dependable service and clear communication.

About You

• You have an associate or bachelor’s degree.
• You bring 1 to 3 years of experience in Health & Benefits, Employee Benefits, Group Benefits, or Benefits Administration.
• You have supported Account Managers, Client Service Managers, Benefits Consultants, Brokers, or similar partners.
• You communicate clearly and build trust with a wide range of people.
• You stay organized, manage priorities well, and take ownership of your work.
• You enjoy solving problems and making thoughtful decisions.
• You work well both independently and as part of a team.
• You care about service, accuracy, and helping others.
• You are open to learning, growing, and sharing ideas that improve how work gets done.