Customer Service Ops Specialist — Onboarding & Coordination

AmerisourceBergen Corporation; Bogotá ciudad; Presencial; COP 33.480.000 - 46.872.000; Jornada completa

Descripción de la vacante

World Courier, part of the Cencora family, is seeking a Customer Service Operations Specialist in Bogota, Colombia. The role focuses on onboarding, service coordination and day-to-day operations to deliver accurate records and timely resolutions.

You will collaborate with Operations and Procurement to support customer needs, escalate complex issues and contribute to process improvements in a global healthcare logistics environment.

Formación

• Bachelor's degree in Business, Operations, Procurement, Communications or a related field.
• Up to 2 years of experience in customer operations, account onboarding, service coordination or a similar role.
• Experience in logistics, healthcare or supply chain environments is a plus.

Responsabilidades

• Support customer account onboarding, setup and maintenance activities.
• Coordinate customer requests, service inquiries, orders and returns.
• Monitor account activity and identify potential service issues or exceptions.
• Maintain accurate customer records, documentation and system updates.
• Track cases, workflows and service requests to ensure timely resolution.
• Collaborate with Operations, Procurement and other teams to support customer needs.
• Escalate complex issues and contribute to service improvement initiatives.
• Support process documentation, training materials and operational best practices.

Conocimientos

Customer service

Stakeholder management

Communication

Organizational abilities

Problem solving

Multitasking

Educación

Bachelor's degree in Business / related field

Herramientas

Microsoft Office

Descripción del empleo

World Courier, part of the Cencora family, is seeking a Customer Service Operations Specialist in Bogota, Colombia. The role focuses on onboarding, service coordination and day-to-day operations to deliver accurate records and timely resolutions.

You will collaborate with Operations and Procurement to support customer needs, escalate complex issues and contribute to process improvements in a global healthcare logistics environment.