BOGOTA- Customer Service Representative Trilingue

Ubiquity; Bogotá; Presencial; COP 15.000.000 - 25.000.000; Jornada completa

Descripción de la vacante

Ubiquity in Bogotá is seeking a Customer Care Representative who is passionate about delivering exceptional customer experiences. The representative will be responsible for managing call interactions, ensuring customer satisfaction, and providing timely resolutions to issues.

Candidates should have a high school diploma, excellent communication skills in English and French, and the ability to work in a high-pressure environment. Flexibility in scheduling is also necessary.

Formación

• Must have a passion for delivering a stand-out customer experience.
• Ability to work under pressure while maintaining positive interactions.
• Intermediate proficiency with PC navigation.

Responsabilidades

• Manage each call interaction with customer satisfaction.
• Identify customer needs, clarify information, and provide solutions.
• Resolve customer issues on the same day.

Conocimientos

Customer obsession

Problem resolution skills

Excellent communication skills

Empathy and respect

Educación

High School diploma or equivalent

Descripción del empleo

Customer Care Representative

• Be customer obsessed
• Manage each call interaction with our customers’ satisfaction as your number one priority
• Identify customers’ needs, clarify information, research every issue and provide solutions
• Inform customer by explaining procedures; answering questions; providing information
• Deliver on commitments, do what you say you will do
• Resolve the customer issue same day, at most within 24 hours
• Always provide correct information to the customer. Listen carefully to understand the true customer question
• Show empathy and respect with each customer interaction. We talk with a smile on our face

Requirements

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience
• Excellent verbal and written communication skills
• Ability to ask probing questions and problem resolution skills
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work within a high‑pressure environment and maintain a positive interaction for the customer
• Intermediate proficiency with PC navigation while providing exceptional customer service
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
• Financial services or banking background preferred
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.