Customer service Expert On site Bogota Connecta

TP; Bogotá; On-site; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

Bonuses for KPIs (15% of base salary)

Life insurance coverage

Employee fund

Volunteer programs

Career plan

Job summary

TP is seeking a Customer Service Expert in Bogota to engage potential customers, assess needs, and offer tailored solutions from our portfolio. You will respond to inquiries and proactively generate interest to close deals, contributing to company growth.

The role emphasizes English proficiency (B2 or higher), proactive problem solving, and a customer-first mindset. Training salary and a long-term contract are included, with a schedule of 42 hours per week at our Bogota site.

Qualifications

• Must have English level B2 or higher
• Able to work 42 hours per week
• Proactive, empathetic, and a good listener

Responsibilities

• Engage every potential customer with a confident, persuasive, and friendly approach.
• Provide tech support, software updates, and general questions on customer services line.
• Drive sales growth by actively promoting and recommending products and services.
• Manage customer information with discretion, ensuring accuracy and confidentiality throughout the sales process.

Skills

English proficiency

Sales persuasion

Customer engagement

Active listening

Job description

You're the player we're missing on this TOP Team! Do you have a passion for connecting with people and the drive to exceed targets? Join our team as a Customer Service Expert, where your persuasive skills and proactive attitude will make a real impact. In this role, you'll be responsible for reaching out to potential customers, understanding their needs, and offering tailored solutions from our portfolio of products and services. You’ll not only respond to inquiries but also proactively generate interest and close deals, helping customers make the best choices while boosting our company’s growth. If you’re motivated by goals, thrive in dynamic environments, and love the thrill of a successful sale—this opportunity is for you.

What you’ll be doing:

• Engage every potential customer with a confident, persuasive, and friendly approach.
• Provide Tech support, software's update, general questions on customer services line.
• Drive sales growth by actively promoting and recommending the client’s products and services.
• Manage customer information with discretion, ensuring accuracy and total confidentiality throughout the sales process.

The TOP Team is looking for someone who:

• Has a 80% and up English level.
• Enjoys helping others and solving situations with a positive attitude.
• Is proactive, responsible, empathic, and a good listener.

Let’s talk about benefits:

• Bonuses for general KPIs 15% of salary base
• Long-term contract.
• Employee fund.
• Volunteer programs.
• Career plan.
• Life insurance coverage.

Conditions:

• Long Term contract (indefinite)
• English B2
• 42 hours per week
• Training Schedules 5:00 – 12:30 | Monday to Friday
• Operations Schedules 3:00 – 13:00 | 2 Days Off
• Location: Bogota | Site Connecta Av. Calle 26 No. 92-32
• Training salary: COP $2.315.000
• Production salary: COP $2,315,000

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the TOP Team!