Bilingual Multichannel Customer Expert, Inglés B2+/C1, Presencial Bogotá Connecta Bn

Teleperformance Colombia; Bogotá; Presencial; COP 42.000.000 - 54.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gaming Arena

Employee fund benefits

Indefinite-term contract

Descripción de la vacante

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to join our team. You will support customers by addressing inquiries, providing clear and friendly guidance, and delivering effective solutions across various service scenarios.

The role emphasizes understanding customer needs, handling information with care, and delivering a smooth, positive experience in every interaction. A minimum of 1 year in customer service and English proficiency at B2+/C1 are required.

Formación

• 1+ year of customer service experience (mandatory).
• Clear communication; friendly and confident explanations.
• Bilingual English proficiency with at least B2+/C1.

Responsabilidades

• Respond to customer inquiries and provide accurate information.
• Guide customers with clear and friendly support across service scenarios.
• Deliver effective solutions while maintaining data privacy and discretion.

Conocimientos

Customer service

Communication

Bilingual English

Descripción del empleo

Were looking for a Bilingual Customer Expert to join our team in Bogotá ( CONNECTA Ac. 26 92-32) . In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional with at least 1 YEAR OF PREVIOUS EXPERIENCE IN CUSTOMER SERVICE ( MANDATORY)
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2+ or C1), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability

Lets Talk About Benefits:

• Work schedules of 42 hours per week*, designed to support work-life balance.
• TRN L-V 6am- 3pm ( 8 weeks) / OPS Range between 6am- 4pm (2 Days off) Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

*Terms and conditions apply.

Lugar de Trabajo [BOGOTÁ, CONNECTA Ac. 26 92-32]

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!