Customer services Expert Ingles B2 On site Bogota BN

Teleperformance Colombia; Bogotá; On-site; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

Gaming Arena

Employee fund benefits

Job summary

Teleperformance Colombia in Bogotá is seeking a Customer Services Expert to support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios.

You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. A bilingual communicator with advanced English (B2) is encouraged to grow in a global environment.

Qualifications

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information in a simple, friendly, confident way.
• Proactive problem solver who stays calm in diverse customer scenarios.
• Responsible and detail-oriented with care and discretion.

Responsibilities

• Respond to customer inquiries with clear and friendly guidance.
• Provide effective solutions across different service scenarios.
• Understand customer needs and handle information responsibly to ensure a positive experience.

Skills

Customer service

Bilingual English

Communication

Problem solving

Attention to detail

Job description

Were looking for a Customer services Expert to join our team in Bogotá.

In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency B2, ready to grow in a global environment.

Lets Talk About Benefits

• Work schedule: 42 hours weekly + 2 Days OFF
• Salary: $2.315.000 + Bonus 47%
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing. *Terms and conditions apply.

This Is What Sets Us Apart

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. Make a difference with the TOP Team!

Workplace

On site [Conecta Ac. 26 92-32, Bogota]