Customer service Expert On site Bogota Connecta

Teleperformance Colombia; Bogotá; On-site; COP 23,510,000 - 28,161,000; Full time

Benefits offered by this job

Bonuses for general KPIs 15% of salary

Long-term contract

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Job summary

Teleperformance Colombia in Bogota is seeking a Customer Service Expert to connect with customers, understand needs, and offer tailored solutions from our product suite. You will respond to inquiries and proactively generate interest to close deals, contributing to our growth.

Requirements include English at 80%+ and a proactive, empathetic attitude. This long‑term role offers a training salary of COP 2,315,000 and a production salary of COP 2,315,000, with a 42‑hour work week and weekday

Qualifications

• Must have strong English (B2+ level) for customer interactions.
• Proven ability to engage customers and close deals.
• Experience in tech support or customer service is a plus.

Responsibilities

• Engage every potential customer with a confident, persuasive, and friendly approach.
• Provide Tech support, software updates, general questions on customer services line.
• Drive sales growth by actively promoting and recommending the clients products and services.
• Manage customer information with discretion, ensuring accuracy and total confidentiality throughout the sales process.

Skills

English proficiency

Persuasive communication

Customer service

Sales

Job description

Youre the player were missing on this TOP Team! Do you have a passion for connecting with people and the drive to exceed targets? Join our team as a Customer Service Expert, where your persuasive skills and proactive attitude will make a real impact. In this role, youll be responsible for reaching out to potential customers, understanding their needs, and offering tailored solutions from our portfolio of products and services. Youll not only respond to inquiries but also proactively generate interest and close deals, helping customers make the best choices while boosting our companys growth. If youre motivated by goals, thrive in dynamic environments, and love the thrill of a successful sale, this opportunity is for you.

What youll be doing:

• Engage every potential customer with a confident, persuasive, and friendly approach.
• Provide Tech support, softwares update, general questions on customer services line.
• Drive sales growth by actively promoting and recommending the clients products and services.
• Manage customer information with discretion, ensuring accuracy and total confidentiality throughout the sales process.

The TOP Team is looking for someone who:

• Has a 80% and up English level.
• Enjoys helping others and solving situations with a positive attitude.
• Is proactive, responsible, empathic, and a good listener.

Lets talk about benefits:

• Bonuses for general KPIs 15% of salary base
• Long-term contract
• Employee fund
• Volunteer programs
• Career plan
• Life insurance coverage

Conditions:

• Long Term contract (indefinite)
• English B2
• 42 hours per week
• Training Schedules 5:00 - 12:30 | Monday to Friday
• Operations Schedules 3:00 - 13:00 | 2 Days Off
• Location: Bogota | Site Connecta Av. Calle 26 No. 92-32
• Training salary: COP $2.315.000
• Production salary: COP $2,315,000

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the TOP Team!