Customer Operations Specialist — Global Support Innovator

HP; Puerto Bogotá; On-site; COP 12,000,000 - 22,000,000; Full time

Job summary

HP is seeking a Customer Operations Specialist in Colombia to manage daily customer accounts, track order status, process returns and invoicing, and coordinate with Sales, Supply Chain and Logistics teams. The role requires strong communication in English and the local language and contributes to efficient end-to-end sales operations.

Typical responsibilities include resolving operational issues, maintaining clear documentation, and supporting a collaborative team environment in a full-time

Qualifications

• First level university degree or equivalent experience.
• 0–2 years of related experience in sales operations, customer service, or procurement.
• Good communication skills with ability to convey messages clearly (verbal, written).
• Mastery in English and local language.

Responsibilities

• Acts as a first point of contact for regular customer accounts on daily operational matters.
• Resolves operational issues across end-to-end sales processes (order status, returns, invoicing).
• Collaborates with sales, supply chain, and logistics to resolve issues.

Skills

Customer service skills

English & local language

Communication skills

Analytical skills

Team collaboration

Education

First level university degree or equivalent experience

Job description

HP is seeking a Customer Operations Specialist in Colombia to manage daily customer accounts, track order status, process returns and invoicing, and coordinate with Sales, Supply Chain and Logistics teams. The role requires strong communication in English and the local language and contributes to efficient end-to-end sales operations.

Typical responsibilities include resolving operational issues, maintaining clear documentation, and supporting a collaborative team environment in a full-time