Customer Operations Associate—Impact & Growth

HP; Colombia; On-site; COP 26,784,000 - 40,176,000; Full time

Job summary

HP in Colombia is seeking a Customer Operations Specialist to support daily account activities and ensure smooth order processing. The role involves coordinating with sales, operations, and finance to address inquiries and resolve issues.

The ideal candidate has a first degree or equivalent and up to two years of related experience, with strong communication and basic problem-solving skills in English and the local language. HP emphasizes equal opportunity and a collaborative work environment.

Qualifications

• First level university degree or equivalent experience.
• Typically 0–2 years of related experience in supply chain, customer service, procurement, or financial management.

Responsibilities

• Acts as a first point of contact for regular, on-going customer accounts on daily operational matters.
• Resolves operational issues in the end-to-end sales process (order status, returns, deliveries, invoicing, post-sales programs).
• Collaborates with sales, supply chain and logistics to resolve customer support issues.

Skills

Communication skills

English mastery

Analytical skills

End-to-end sales knowledge

Organizational skills

Legal compliance awareness

Education

First level university degree or equivalent experience

Job description

HP in Colombia is seeking a Customer Operations Specialist to support daily account activities and ensure smooth order processing. The role involves coordinating with sales, operations, and finance to address inquiries and resolve issues.

The ideal candidate has a first degree or equivalent and up to two years of related experience, with strong communication and basic problem-solving skills in English and the local language. HP emphasizes equal opportunity and a collaborative work environment.