Bilingual Multichannel Customer Expert, Inglés B2, Presencial Bogotá Iserra 100 ? BN

Teleperformance Colombia; Bogotá; Sur place; COP 26 400 000 - 38 400 000; Plein temps

Avantages offerts par ce poste

Gaming Arena

Employee Fund

Indefinite contract

42-hour work week

Bonuses

Résumé du poste

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to support customers by responding to inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding needs and ensuring a smooth experience in every interaction.

The role requires exceptional communication, a customer-focused mindset, and a proactive approach to problem solving in a fast-paced, multilingual environment.

Qualifications

• Bilingual with intermediate to advanced English proficiency (B2 or above) and readiness to grow in a global environment.
• Customer-focused professional who enjoys helping others and delivering solutions.
• Clear, friendly, and confident communication that explains information simply.

Responsabilités

• Respond to customer inquiries and provide clear guidance to resolve questions.
• Deliver effective solutions across different service scenarios while ensuring a positive experience.
• Handle information responsibly with discretion and maintain accuracy in interactions.

Connaissances

Bilingual communication

Customer-focused

Problem-solving

Clear communication

Team player

Attention to detail

Description du poste

Were looking for a Bilingual Customer Expert to join our team in Bogotá ( BOGOTÁ ISERRA 100Tv. 55 98A-66) . In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with intermediate to advanced English proficiency (B2 or above), ready to grow in a global environment.
• A team player with a positive mindset and a strong sense of accountability.

Lets Talk About Benefits:

• Work schedules of 42 hours per week*, designed to support work-life balance.
• TRN L-V 7am- 4pm ( 4 weeks) / OPS Range between 12pm- 9pm (2 Days off)
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.
• Competitive salary + bonuses *Terms and conditions apply.

Lugar de Trabajo [BOGOTÁ, Iserra 100 Tv. 55 98A-66]

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. Make a difference with the TOP Team!