Credit Ops Analyst – End-to-End Lending

Sutherland Global; Perímetro Urbano Barranquilla; Híbrido; COP 66.960.000 - 89.280.000; Jornada completa

Descripción de la vacante

Sutherland Global in Barranquilla, Colombia seeks a credit operations specialist with exposure to credit cards or lending. You will understand end-to-end credit accounts and drive backend operations to support client workflows.

The role focuses on ticket resolution, B2B inquiries, and maintaining credit program configuration. Fluency in Spanish and English at least B2 level are required, plus familiarity with Jira and basic API concepts.

Formación

• 2+ years in credit card or lending operations with strong process knowledge.
• Experience with credit decisioning, CRA tools, and collections is a plus.
• Client-facing English at B2 level and fluent Spanish.

Responsabilidades

• Drive ticket resolution for credit programs and inquiries.
• Manage 15–30+ accounts concurrently while meeting performance benchmarks.
• Maintain configuration workflows across credit programs.

Conocimientos

Credit card operations

Account management

English (B2)

Spanish fluency

API knowledge

Herramientas

Jira

VDI

Descripción del empleo

Sutherland Global in Barranquilla, Colombia seeks a credit operations specialist with exposure to credit cards or lending. You will understand end-to-end credit accounts and drive backend operations to support client workflows.

The role focuses on ticket resolution, B2B inquiries, and maintaining credit program configuration. Fluency in Spanish and English at least B2 level are required, plus familiarity with Jira and basic API concepts.