Credit Operations Analyst

Sutherland Global; Perímetro Urbano Barranquilla; Híbrido; COP 66.960.000 - 89.280.000; Jornada completa

Descripción de la vacante

Sutherland Global in Barranquilla, Colombia seeks a credit operations specialist with exposure to credit cards or lending. You will understand end-to-end credit accounts and drive backend operations to support client workflows.

The role focuses on ticket resolution, B2B inquiries, and maintaining credit program configuration. Fluency in Spanish and English at least B2 level are required, plus familiarity with Jira and basic API concepts.

Formación

• 2+ years in credit card or lending operations with strong process knowledge.
• Experience with credit decisioning, CRA tools, and collections is a plus.
• Client-facing English at B2 level and fluent Spanish.

Responsabilidades

• Drive ticket resolution for credit programs and inquiries.
• Manage 15–30+ accounts concurrently while meeting performance benchmarks.
• Maintain configuration workflows across credit programs.

Conocimientos

Credit card operations

Account management

English (B2)

Spanish fluency

API knowledge

Herramientas

Jira

VDI

Descripción del empleo

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

We are looking for candidates with direct exposure to credit products, ideally credit cards, consumer lending, or loan operations. The candidate should understand how a credit account works end to end. The ideal candidate would have experience in the backend of credit or lending operation.

Core Function: Drive ticket resolution, manage B2B account inquiries, and maintain configuration workflows across credit programs.

Qualifications:

• 2+ years in credit card/lending operations with strong credit process knowledge (Credit Decisioning, CRA tools, Collections).
• Demonstrated capacity to manage 15–30+ accounts concurrently while meeting strict performance benchmarks (70%+ assessment threshold).
• Minimum B2 Level English (client-facing) and fluent Spanish
• Functional API knowledge, basic coding capabilities, and operational familiarity with Jira/VDI environments.