Collections Specialist | On-Site | Cali, Colombia

Solvo Global Inc.; Sur; On-site; COP 26,000,000 - 36,000,000; Full time

Job summary

Solvo Global Inc. in Cali, Colombia is seeking a Collections Specialist to join our on-site team.

This role focuses on contacting customers about outstanding balances, arranging payments, and maintaining positive client relationships to drive collection outcomes. You will handle delinquent accounts via calls and emails, document all interactions, and collaborate with internal teams to resolve inquiries while meeting collection and performance goals.

Qualifications

• 1 year of Collections experience preferred
• Excellent verbal and written communication skills
• Professional and proactive attitude

Responsibilities

• Contact customers regarding outstanding balances and payment arrangements
• Maintain professional relationships with clients
• Handle collection conversations with confidence and professionalism
• Follow up on delinquent accounts through calls and emails
• Document all customer interactions accurately
• Collaborate with internal teams to resolve account inquiries
• Meet collection and performance goals while ensuring a positive customer experience

Skills

Collections

Customer service

Communication

Job description

Collections Specialist | On-Site | Cali, Colombia

We are currently looking for a Collections Specialist to join our team in Cali.

This opportunity is ideal for professionals who enjoy working directly with customers, building relationships, resolving account concerns, and delivering outstanding service while driving successful collection outcomes.

We are seeking proactive, professional, and highly communicative individuals who feel comfortable interacting with clients and working in a fast-paced environment.

Responsibilities

• Contact customers regarding outstanding balances and payment arrangements.
• Maintain professional and positive relationships with clients.
• Handle collection and account-related conversations with confidence and professionalism.
• Follow up on delinquent accounts through calls and emails.
• Document all customer interactions accurately.
• Collaborate with internal teams to resolve account inquiries.
• Meet collection and performance goals while ensuring a positive customer experience.

Requirements

• Minimum 1 year of Collections experience preferred.
• Candidates with at least 6 months of experience in Collections, Customer Service, Sales, CSR, or other client-facing roles are also encouraged to apply.
• Excellent verbal and written communication skills.
• Professional and proactive attitude.
• Comfortable speaking directly with customers and handling challenging conversations.
• Ability to build rapport and maintain positive client relationships.
• Must be available to work 100% on-site in Versalles, Cali.
• Currently enrolled students will not be considered.

Why Join Us?

• Stable full-time opportunity.
• Professional and collaborative work environment.