Collections Specialist Bogotá

Foundever®; Bogotá; Vor Ort; COP 27.900.000 - 42.408.000; Vollzeit

Benefits dieser Stelle

On-site work benefits

Performance-based bonuses

Incentives based on amount collected

Zusammenfassung

Foundever is seeking a Collections Specialist to join the on-site Bogotá team. You will manage overdue accounts, contact customers, and negotiate payment arrangements to recover balances, while ensuring accurate documentation and compliance.

The role requires strong negotiation, communication skills, and experience with CRM and collections platforms. On-site schedule in Bogotá, with potential performance-based bonuses.

Qualifikationen

• Previous experience in debt collection, cash collection, customer service, or financial operations (Desirable).
• Strong negotiation and payment recovery skills to manage overdue accounts effectively.
• Excellent communication and customer service skills.
• Basic knowledge of finance, billing, account reconciliation and payment processes.
• B2+ English is a MUST.
• Previous call center experience is an advantage.

Aufgaben

• Manage overdue accounts and contact customers via phone, email, and approved channels.
• Negotiate payment arrangements to recover outstanding balances.
• Monitor account status and document customer interactions accurately.
• Follow up on outstanding payments and escalate complex cases as needed.
• Collaborate with Customer Service and Finance to resolve billing disputes and ensure policy compliance.
• Ensure accuracy in account records and compliance with applicable regulations.

Kenntnisse

Negotiation

Customer service

Communication

CRM systems

Collections platforms

Office software

Attention to detail

Call center experience

English proficiency (B2+)

Tools

CRM systems

Collections platforms

Office software

Jobbeschreibung

Collections Specialist – Bogotá, Colombia

Foundever | On-site | Full-time

Join Foundever and become part of the team supporting one of the world's most recognized motorcycle brands!

Role Description

We are looking for a Collections Specialist to join our on-site team in Bogotá, D.C. In this role, you will be responsible for managing overdue accounts, contacting customers through phone, email, and other approved channels, and negotiating payment arrangements to recover outstanding balances.

You will monitor account status, document customer interactions accurately, follow up on outstanding payments, and escalation complex cases when necessary. You will also collaborate with Customer Service and Finance teams to resolve billing disputes, clarify account discrepancies, and ensure compliance with company policies and applicable regulations.

Work Schedule: 42 hours per week, with 2 days off.

Work Modality: On-site – Bogotá, D.C.

Qualifications

• Previous experience in debt collection, cash collection, customer service, or financial operations. (Desirable)
• Strong negotiation and payment recovery skills, with the ability to manage overdue accounts effectively.
• Excellent communication and customer service skills.
• Basic knowledge of finance, billing, account reconciliation, and payment processes.
• Strong attention to detail, organizational skills, and the ability to manage multiple accounts in a fast-paced environment.
• Proficiency in CRM systems, collections platforms, and basic office software.
• B2+ is a MUST
• Previous call center experience is an advantage.

What We Offer

• Competitive salary.
• On-site work benefits.
• Performance-based bonuses.
• Additional incentives based on the amount of money collected.