On-Site Collections Specialist – Cali

Solvo Global Inc.; Sur; Sur place; COP 26 000 000 - 36 000 000; Plein temps

Résumé du poste

Solvo Global Inc. in Cali, Colombia is seeking a Collections Specialist to join our on-site team.

This role focuses on contacting customers about outstanding balances, arranging payments, and maintaining positive client relationships to drive collection outcomes. You will handle delinquent accounts via calls and emails, document all interactions, and collaborate with internal teams to resolve inquiries while meeting collection and performance goals.

Qualifications

• 1 year of Collections experience preferred
• Excellent verbal and written communication skills
• Professional and proactive attitude

Responsabilités

• Contact customers regarding outstanding balances and payment arrangements
• Maintain professional relationships with clients
• Handle collection conversations with confidence and professionalism
• Follow up on delinquent accounts through calls and emails
• Document all customer interactions accurately
• Collaborate with internal teams to resolve account inquiries
• Meet collection and performance goals while ensuring a positive customer experience

Connaissances

Collections

Customer service

Communication

Description du poste

Solvo Global Inc. in Cali, Colombia is seeking a Collections Specialist to join our on-site team.

This role focuses on contacting customers about outstanding balances, arranging payments, and maintaining positive client relationships to drive collection outcomes. You will handle delinquent accounts via calls and emails, document all interactions, and collaborate with internal teams to resolve inquiries while meeting collection and performance goals.