Collections Specialist

Solvo Global Careers; Medellín; On-site; COP 20,088,000 - 31,248,000; Full time

Job summary

Solvo Global Careers in Medellín is seeking a proactive Collections Specialist to manage a portfolio of customer accounts, pursue past-due balances, and negotiate payment arrangements. The role emphasizes reducing aged receivables while preserving customer relationships.

You will monitor aging reports, document all activities, collaborate with Billing, Sales and Customer Service, and strive to meet or exceed collection targets.

Qualifications

• 1 year of collections experience or proven collection/negotiation skills.
• Ability to maintain positive customer relationships while pursuing timely payments.
• Experience with aging reports and documenting collection activities.

Responsibilities

• Manage a portfolio of customer accounts and follow up on outstanding invoices.
• Contact customers via phone and email regarding past-due balances.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Monitor aging reports and prioritize collection efforts effectively.
• Investigate and resolve billing discrepancies that may delay payments.
• Accurately document all collection activities and customer communications.
• Collaborate with Billing, Sales, and Customer Service to resolve account issues.
• Escalate delinquent accounts when necessary and support legal collection processes.
• Meet or exceed collection targets and key performance metrics.
• Provide regular updates on account status and collection progress.

Skills

Collections experience

Negotiation skills

Customer relationship management

Communication skills

Job description

We are seeking a proactive and results-driven Collections Specialist with at least 1 year of collections experience or proven collection and negotiation skills. The ideal candidate will be responsible for managing a portfolio of customer accounts, reducing aged receivables, maintaining positive customer relationships, and ensuring timely payment of outstanding balances.

Key Responsibilities

• Manage a portfolio of customer accounts and follow up on outstanding invoices.
• Contact customers via phone and email regarding past-due balances.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Monitor aging reports and prioritize collection efforts effectively.
• Investigate and resolve billing discrepancies that may delay payments.
• Accurately document all collection activities and customer communications.
• Collaborate with internal departments, including Billing, Sales, and Customer Service, to resolve account issues.
• Escalate delinquent accounts when necessary and support legal collection processes.
• Meet or exceed collection targets and key performance metrics.
• Provide regular updates on account status and collection progress.