Collections Specialist

Lean Solutions Group; Perímetro Urbano Barranquilla; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

Lean Solutions Group in Barranquilla, Atlántico, is seeking a proactive Collections Specialist to join our finance team. You will contact customers on overdue invoices, negotiate payment plans, and maintain precise records to support accounts receivable processes.

The ideal candidate has strong communication, rigor, and a customer-focused approach to ensure timely payments. Experience in collections or AR is preferred, with solid Excel skills for reporting and data management in a fast-paced,

Qualifications

• 6+ months of experience in Collections or Accounts Receivable.
• Strong verbal and written communication.
• Professional phone etiquette and confidence when discussing overdue payments.
• Excellent attention to detail and organizational skills.
• Proficiency in Microsoft Office, particularly Excel.

Responsibilities

• Contact customers by phone and email to follow up on overdue invoices and outstanding balances.
• Monitor customer accounts and maintain accurate records of collection activities.
• Obtain payment updates and follow up on promised payment dates.
• Identify reasons for payment delays and work with customers to resolve outstanding issues.
• Address customer questions regarding invoices, balances, and payment status.
• Escalate disputed invoices, non-responsive customers, and complex collection issues to the appropriate team.
• Collaborate with Accounts Receivable, Billing, and other internal departments to resolve payment discrepancies.
• Maintain clear documentation of customer interactions, collection efforts, and payment commitments.
• Meet established collection targets and follow-up deadlines.
• Follow company policies and procedures when handling customer accounts and financial information.

Skills

Collections

Accounts Receivable

Negotiation

Follow-up

Excel

Tools

Microsoft Office

Excel

Job description

We are looking for a proactive and detail-oriented Collections Specialist with at least 6 months of experience in collections, payment follow-ups, or a related financial role. The ideal candidate is comfortable communicating with customers regarding outstanding balances, negotiating payment commitments, and maintaining accurate collection records.

This role requires strong communication skills, persistence, and a customer-focused approach to ensure timely payments and support the company's accounts receivable processes.

Key Responsibilities

• Contact customers by phone and email to follow up on overdue invoices and outstanding balances.
• Monitor customer accounts and maintain accurate records of collection activities.
• Obtain payment updates and follow up on promised payment dates.
• Identify reasons for payment delays and work with customers to resolve outstanding issues.
• Address customer questions regarding invoices, balances, and payment status.
• Escalate disputed invoices, non-responsive customers, and complex collection issues to the appropriate team.
• Collaborate with Accounts Receivable, Billing, and other internal departments to resolve payment discrepancies.
• Maintain clear documentation of customer interactions, collection efforts, and payment commitments.
• Meet established collection targets and follow-up deadlines.
• Follow company policies and procedures when handling customer accounts and financial information.

Requirements

• At least 6 months of experience in Collections, Accounts Receivable, or a related financial role.
• Strong verbal and written communication skills.
• Professional phone etiquette and confidence when discussing overdue payments.
• Excellent attention to detail and organizational skills.
• Strong negotiation, follow-up, and problem-solving abilities.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Customer service orientation and a professional approach to resolving payment issues.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work in a fast-paced, target-driven environment.