Accounts Receivable Collections Specialist

BraveUS BPO; Bogotá ciudad; On-site; COP 42,000,000 - 72,000,000; Full time

Benefits offered by this job

Competitive rewards package

Learning and development

Inclusive culture

Time off for wellbeing

Job summary

BraveUS BPO in Bogotá, Colombia is seeking a results-driven Collections Specialist to own a portfolio of customer accounts and drive timely payment of open balances. You will negotiate payment commitments, resolve disputes, and collaborate with billing, operations and sales to clear balances.

The role requires 2+ years in B2B collections, ERP experience and strong Excel skills. Fluency in English is expected.

Qualifications

• Bachelor’s degree in accounting, finance, business administration, or a related field.
• 2+ years of experience in B2B collections or accounts receivable, ideally with international customers.
• English level C1 (reading, writing, listening, speaking).
• Experience with ERP or accounting systems and advanced Excel skills.

Responsibilities

• Manage an assigned portfolio of accounts and follow up on upcoming and past-due balances by phone and email.
• Negotiate payment commitments and payment plans; escalate high-risk accounts with documented actions.
• Apply customer payments accurately and support daily lockbox reconciliations.
• Maintain AR aging and report weekly on collection progress and at-risk accounts.
• Investigate disputes and coordinate credits or rebilling to resolve discrepancies.

Skills

Phone skills

Negotiation

Organization

Attention to detail

English writing

Education

Bachelor’s degree in accounting/finance/business

Tools

ERP systems

Excel

Job description

We are looking for a results-driven Collections Specialist to join our Accounts Receivable team. You will own a portfolio of customer accounts, drive timely payment of open balances, and resolve the issues that hold payments back.

What You Will Do

Collections

• Manage an assigned portfolio of accounts and follow up proactively on upcoming and past-due balances by phone and email.
• Prioritize collection efforts based on aging, balance size, and risk.
• Negotiate payment commitments and payment plans, and follow through until balances are cleared.
• Escalate high-risk or non-responsive accounts with clear documentation and a recommended course of action.
• Track credit limits against open balances and flag accounts that need a credit hold or review.
• Verify late fees and interest charges and ensure they are invoiced and recognized correctly.
• Keep detailed, up-to-date notes on every account, including contacts, commitments, and next steps.
• Investigate disputes, short payments, and deductions by gathering information from customers, billing, operations, and commercial teams.
• Coordinate credits, adjustments, or rebilling to resolve valid discrepancies quickly.
• Push back professionally on invalid disputes and support the position with documentation.

Payment Application and Reconciliation

• Apply customer payments (wires, ACH, checks) accurately and resolve unapplied or misapplied cash.
• Support daily lockbox and subledger reconciliations.
• Review credit balances, refunds, and adjustments.

Reporting

• Maintain the AR aging and report weekly on collection progress, commitments, and at-risk accounts.
• Track key metrics such as DSO, collection rate, and past-due reduction.
• Provide AR data for month-end close and support internal and external audits.

Perform other duties related to or complementary to the position, as assigned by the employer or immediate supervisor.

What We Are Looking For

Experience

• 2+ years of experience in B2B collections or accounts receivable, ideally with international customers.
• Proven track record of reducing past-due balances and meeting collection targets.
• Experience with ERP or accounting systems and intermediate/advanced Excel.

Education

• Bachelor’s degree in accounting, finance, business administration, or a related field.
• English level C1 (required) in reading, writing, listening, and speaking.

Skills

• Confident on the phone and comfortable having direct conversations about money.
• Strong negotiation skills and persistence, with a professional and respectful tone.
• Highly organized, able to manage a large portfolio and prioritize under deadlines.
• Sharp attention to detail and clear written communication in English.

Why BraveUS

At BraveUS, we hold ourselves to high ethical and performance standards, and we invest in the people who make that possible.

• A competitive total rewards package that recognizes your performance and impact.
• Continuous learning and development to keep growing your skills.
• Leaders who give you the tools, coaching, and trust to make a real impact.
• An inclusive culture where your voice matters.
• Time off to support your physical, financial, and emotional well-being.