Collections Officer (Remote - LATAM)

Smart Apartment Data; Colombia; Presencial; ARS 21.894.000 - 26.947.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

LATAM-based candidates only

Competitive monthly salary

Descripción de la vacante

Smart Apartment Data is seeking an experienced Collections Officer to manage delinquent accounts and negotiate payment plans with US-based customers. The role emphasizes persistence, clear communication in English, and reliable follow-through, in a fully remote setting.

You will handle high-volume outbound calls, maintain records, and work toward daily/weekly KPIs, with a focus on compliant, professional customer interactions and steady collections performance across time zones.

Formación

• Several years of hands-on collections experience actively managing overdue accounts.
• Experience handling U.S. customers/accounts preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Comfortable working with targets and performance metrics

Responsabilidades

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs

Conocimientos

Collections experience

Outbound calls

Payment negotiations

English proficiency

Account management

Descripción del empleo

About The Role

We're looking for an experienced Collections Officer with several years of hands‑on collections experience managing overdue accounts and working with U.S.-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs

Requirements

What We’re Looking For

• Several years of hands‑on experience in a dedicated collections role, actively managing overdue accounts, payment arrangements, and delinquent portfolios.
• Experience handling U.S. customers/accounts is strongly preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow‑through and accountability.
• Comfortable working with targets and performance metrics

This Role Is Not a Fit If:

• Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
• Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments

Benefits

We offer:

• $1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise
• LATAM-based candidates only
• Fully remote