Collections Administrator

INGEPSY; Medellín; Presencial; COP 24.000.000 - 34.000.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a Collections Admin Assistant in Medellín, Colombia, to support billing and collections activities. You will contact clients about overdue receivables, help with payment follow-ups, and maintain professional relationships with clients and internal teams.

The role requires a Bachelor’s degree or equivalent in credit control or related field, plus strong English communication and MS Office proficiency.

Formación

• Minimum Bachelor’s Degree or other relevant qualification in credit control, debt management, etc.
• Superior written and spoken communication skills in English
• Previous experience in administration, accounting, customer support, collections, or equivalent are added advantage
• 1-2 year experience of working in a professional setting
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software
• Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority

Responsabilidades

• Assist in contacting clients regarding overdue receivables via email and telephone, including supporting payment follow-ups and documenting client communications.
• Support the development and maintenance of professional relationships with assigned clients, Sales Representatives, and the Accounts Receivable department.
• Help ensure correct billing processes are established and followed for assigned accounts, coordinating with Sales and internal teams as needed.
• Support the collections team in achieving DSO reduction and minimizing overdue receivables while maintaining positive client relationships
• Monitor receivables on a daily basis and assist in preparing monthly, quarterly, and year-end collections reports for management
• Respond to routine client requests such as W-9 forms, vendor setup documentation, bank details, and executed agreements.
• Communicate client feedback, collection trends, and partner concerns to management and suggest process improvements where appropriate.
• Perform additional administrative and operational tasks related to billing and collections as assigned by the manager or supervisor.

Conocimientos

English proficiency

MS Office

Communication skills

Customer support

Educación

Bachelor’s degree or equivalent in credit control/debt management

Herramientas

Tableau

SAP

Power BI

Ariba

Tungsten

Coupa

Descripción del empleo

The Collections Admin Assistant supports the Billing and Collections function by assisting with receivables monitoring, client communications, billing accuracy, and administrative coordination. This role works closely with Collections Specialists, Sales Representatives, and the Accounts Receivable team to ensure timely payments, accurate records, and strong client relationships while helping reduce Days Sales Outstanding (DSO).

Position responsibilities:

Assist in contacting clients regarding overdue receivables via email and telephone, including supporting payment follow-ups and documenting client communications.

Support the development and maintenance of professional relationships with assigned clients, Sales Representatives, and the Accounts Receivable department.

Help ensure correct billing processes are established and followed for assigned accounts, coordinating with Sales and internal teams as needed.

Support the collections team in achieving DSO reduction and minimizing overdue receivables while maintaining positive client relationships

Monitor receivables on a daily basis and assist in preparing monthly, quarterly, and year-end collections reports for management

Respond to routine client requests such as W-9 forms, vendor setup documentation, bank details, and executed agreements.

Communicate client feedback, collection trends, and partner concerns to management and suggest process improvements where appropriate.

Perform additional administrative and operational tasks related to billing and collections as assigned by the manager or supervisor.

Essential qualifications and experience required:

Minimum Bachelor’s Degree or other relevant qualification in credit control, debt management, etc.

Superior written and spoken communication skills in English

Previous experience in administration, accounting, customer support, collections, or equivalent are added advantage

1-2 year experience of working in a professional setting

Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software

Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority

Desired skills and experience:

Knowledge of additional foreign languages at professional working proficiency level (particularly Spanish, French or German)

Previous working knowledge of data visualization tools like Tableau, SAP, Power BI, accounting software and e-billing portals like Tungsten, Ariba, Legal Tracker, or Coupa can be a significant advantage

Collections Administrator • Medellin, ANT, CO