Collections Specialist

INGEPSY; Medellín; Presencial; COP 40.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

TransPerfect in Medellín is seeking a Collections Specialist to support Sales, Accounts Receivable and management in resolving overdue payments and maintaining strong client relationships.

You will contact clients to establish payment plans, analyze data in Excel, and collaborate with a global team to improve processes. A Bachelor’s degree and 1–2 years in billing/collections are expected, with fluent English and strong MS Office skills.

Formación

• Minimum Bachelor’s Degree or other relevant qualification in credit control, debt management, etc.
• 1–2 years of experience in Billing, Collections/Credit Control facing role
• Superior written and spoken English communication skills
• Experience in Microsoft Office with data analysis formulas (SUMIF, AVERAGEIF, COUNTIF, INDEX.MATCH, VLOOKUP) and Pivot tables
• Self-motivated, reliable, ownership mindset and diligence
• Analytical problem solver with negotiation and influencing skills
• Strong team player capable of working in multicultural, global teams
• Curious, solution-oriented with high accuracy and drive for process improvements
• Methodical and able to organize workload and multitask effectively

Responsabilidades

• Provide knowledgeable and professional advice to Sales, Clients and junior team members on Collections matters
• Contact clients regarding overdue receivables by phone and email, set payment plans and resolve disputes
• Manage collections workload and relationships to reduce outstanding balances while maintaining client relations
• Develop payment best practices pages for assigned accounts on the intranet
• Coordinate with Sales on Billing & Collections policies to ensure timely invoicing
• Report trends and client requests to managers and suggest efficiency improvements
• Respond to client inquiries (e.g., W-9 forms, vendor agreements, bank details)
• Support special projects as assigned by management

Conocimientos

English communication

MS Office

Analytical thinking

Negotiation

Multicultural teamwork

Educación

Bachelor's degree in credit control / related field

Herramientas

Excel

Outlook

Word

Power BI

Tableau

Descripción del empleo

At TransPerfect, the Billing and Collections team is responsible for ensuring that invoices are paid within agreed payment terms, following the best billing practices specific to both the Client and the company, working at pace to resolve any invoice issues.

The successful candidate will join a dynamic, close-knit team of professionals who work closely with Sales, Accounts Receivable, Management and our Clients, building strong relationships via phone, email and other channels.

Position responsibilities:

• Provide knowledgeable and professional advice to Sales, Clients and more junior team members regarding Collections matters
• Contact clients regarding overdue receivables by telephone and email, including determining client payment cycle, establishing payment plans, providing historical billing data and resolving disputes and questions regarding receivables. Set tasks for follow-up where necessary and complete those tasks in a timely manner
• Manage the assigned Collections workload and relationship between assigned Clients, Sales, and Accounts Receivable, with the goal of reducing the amount of money each Client has outstanding while still maintaining excellent Client relationships
• Build and expand upon detailed Client payment ‘best practices’ pages on the company intranet for assigned accounts
• Communicate with Sales regarding Billing & Collections policies, and ensure that they are properly billing Clients so invoices will be paid in a timely manner
• Communicate with Department Managers and Sales regarding trends, concerns and Client requests, making recommendations for improved efficiencies and accountability
• Respond to Client inquiries and requests (e.g., executed W-9 forms, vendor agreements, bank details, etc.)
• Complete all other tasks and support in any special projects, that are deemed appropriate for this role and assigned by the manager/supervisor

Essential qualifications and experience required:

Minimum Bachelor’s Degree or other relevant qualification in credit control, debt management, etc.

Between 1-2 years of previous experience in a Billing, Collections/Credit Control facing role

Superior written and spoken communication skills in English with the ability to convey information clearly and concisely to all internal and external stakeholders at all levels of the business

Experience in Microsoft Office, specifically Outlook, Word & Excel (data analyzing and management formulas and functions like SUMIF, AVERAGEIF, COUNTIF, INDEX.MATCH, VLOOKUP, Pivot table, Conditional Formatting)

Self-motivated able to set and pursue goals, reliable and willing to take ownership and responsibility and demonstrate dedication and diligence in all tasks

Analytical problem solver with negotiation and influencing skills

Strong team player with the ability to work in multicultural environments in a global team

Curious, inquisitive, and solution-oriented with a high level of accuracy, capable of suggesting and driving process improvements

Methodical and able to efficiently organize workload and multitask to resolve multiple issues simultaneously

Desired skills and experience:

Knowledge of additional foreign languages at professional working proficiency level (particularly Spanish, French or German)

Previous working knowledge of data visualization tools like Tableau, SAP, Power BI, accounting software and e-billing portals like Tungsten, Ariba, Legal Tracker, or Coupa can be a significant advantage

Essential qualifications and experience required:

Minimum Bachelor’s Degree or other relevant qualification in credit control, debt management, etc.

Between 1-2 years of previous experience in a Billing, Collections/Credit Control facing role

Experience in Microsoft Office, specifically Outlook, Word & Excel (data analyzing and management formulas and functions like SUMIF, AVERAGEIF, COUNTIF, INDEX.MATCH, VLOOKUP, Pivot table, Conditional Formatting)

Essential skills required:

Superior written and spoken communication skills in English with the ability to convey information clearly and concisely to all internal and external stakeholders at all levels of the business

Self-motivated able to set and pursue goals, reliable and willing to take ownership and responsibility and demonstrate dedication and diligence in all tasks

Analytical problem solver with negotiation and influencing skills

Strong team player with the ability to work in multicultural environments in a global team

Curious, inquisitive, and solution-oriented with a high level of accuracy, capable of suggesting and driving process improvements

Methodical and able to efficiently organize workload and multitask to resolve multiple issues simultaneously

Desired skills and experience:

Knowledge of additional foreign languages at professional working proficiency level (particularly Spanish, French or German)

Previous working knowledge of data visualization tools like Tableau, SAP, Power BI, accounting software and e-billing portals like Tungsten, Ariba, Legal Tracker, or Coupa can be a significant advantage

Collections Specialist Medellin, ANT, CO